Bilingual Patient Care Coordinator (Spanish)

Excelsia Injury Care; Provo (UT); On-site; USD 33,000 - 48,000; Full time

Job summary

Excelsia Injury Care seeks a certified chiropractic assistant to support chiropractors and front-office operations at our Utah locations. You will help with patient intake, document progress, and ensure smooth workflow in busy clinics.

Spanish language is required; you will communicate with Spanish-speaking patients, maintain records in the EHR, assist with exams, and help coordinate care across locations.

Qualifications

• High school diploma or GED equivalent.
• Spanish is a must.
• Certification in CPR and/or First Aid. Must be maintained throughout employment.
• 1-year experience in an office providing physical therapy and/or chiropractic care.
• Tact and skill in patient management.
• Excellent communication and organizational skills.
• Ability to effectively interact with doctors, patients, and co-workers.

Responsibilities

• Assist patients pre and post care by the D.C.
• Take vital signs of patients
• Perform physical therapy modalities as directed by the D.C.
• Accurately and legibly document modalities performed and subjective patient comments on progress notes
• Maintain cleanliness of exam and treatment rooms at all times
• Monitor controls on physical therapy equipment
• Launder towels, gowns, heat pack covers, etc. as required
• Maintain inventory and order supplies
• Assist in general office operations as needed including filing, prepping charts, answering phones, patient registration, posting charges, scanning, cleaning, etc.
• Travels to other locations as directed to maintain adequate coverage for quality patient care
• Assist in maintaining office in a neat, clean and orderly fashion
• If considered a Floater Certified Chiropractic Assistant (this would be mutually agreed upon), the Employee must travel to all locations within their respective region as needed for coverage
• Perform other duties and assignments as directed and/or as necessary
• Greeting patients and checking patients in and out with proper customer service etiquette.
• Following up with confirmation calls and no-show calls.
• Scanning and uploading paperwork to the EHR, requesting hospital records, faxes, updating spreadsheets, and keeping emails up to date.
• Keeping reception area and patient rooms clean and organized.
• Supports chiropractors by preparing patients for exams, updating medical records, and facilitating communication and documentation workflows in accordance with Utah scope-of-practice guidelines.
• Coordinates administrative and non-clinical support for chiropractic providers, including patient intake, chart preparation, and follow-up documentation.
• Assists with the flow of patient care by managing schedules, obtaining prior authorizations, and ensuring chiropractors have complete documentation prior to treatment.
• Serves as a liaison between chiropractic providers and patients for appointment coordination, documentation, and patient education under provider direction.
• Other duties as assigned.

Job description

Excelsia Injury Care seeks a certified chiropractic assistant to support chiropractors and front-office operations at our Utah locations. You will help with patient intake, document progress, and ensure smooth workflow in busy clinics.

Spanish language is required; you will communicate with Spanish-speaking patients, maintain records in the EHR, assist with exams, and help coordinate care across locations.