Bilingual Patient Care Coordinator & Front Desk Specialist

Active Life Physical Therapy LLC; Clifton (NJ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Health insurance

Paid time off

401(k) matching

Company parties

Job summary

Active Life Physical Therapy, located in Clifton, New Jersey, seeks a friendly and organized Patient Care Coordinator / Front Desk Receptionist to handle front desk duties in a busy medical office.

The ideal candidate is bilingual (English/Spanish), with at least 1 year of medical office experience, proficient in Microsoft Excel, and capable of managing patient check-ins, scheduling, insurance verification, payments, and administrative tasks with attention to detail and professionalism.

Qualifications

• Minimum 1 year of experience in a medical office, physical therapy clinic, or other healthcare setting.
• Bilingual in English and Spanish (Required).
• Proficiency in Microsoft Excel (Required).
• High school diploma or equivalent.
• Strong computer and data entry skills.
• Excellent communication and customer service skills.
• Ability to multitask in a busy medical office.
• Strong attention to detail and organizational skills.
• Dependable, punctual, and professional.
• Ability to work independently and as part of a team.

Responsibilities

• Greet patients professionally and provide excellent customer service.
• Manage patient check-in and check-out procedures.
• Answer telephone calls and respond to patient inquiries.
• Communicate effectively with English- and Spanish-speaking patients.
• Assist patients with intake paperwork and registration.
• Maintain an organized and professional front desk.
• Schedule, confirm, reschedule, and cancel patient appointments.
• Coordinate physical and occupational therapy schedules.
• Contact patients regarding missed appointments and cancellations.
• Follow up with patients to encourage continuity of care.
• Maintain accurate patient records and appointment information.
• Verify insurance eligibility, benefits, and patient financial responsibilities.
• Track referrals, insurance authorizations, and approved visits.
• Collect copayments, deductibles, and outstanding patient balances.
• Communicate with insurance companies, physicians' offices, and billing personnel.
• Maintain accurate electronic medical records and administrative documentation.
• Must be proficient in Microsoft Excel.
• Create, update, and maintain spreadsheets for patient scheduling, tracking, and administrative reporting.
• Accurately enter and organize data.
• Use basic Excel functions, formulas, sorting, and filtering.
• Maintain organized electronic records and reports.
• Must have experience using credit card payment terminals and POS systems.
• Process patient payments using credit cards, debit cards, and other accepted payment methods.
• Collect and accurately record patient copayments and outstanding balances.
• Issue receipts and maintain accurate transaction records.
• Assist with daily payment reconciliation and reporting.
• Handle patient financial information professionally and confidentially.
• Assist with daily administrative operations.
• Coordinate with clinical and billing staff.
• Maintain patient confidentiality and HIPAA compliance.
• Help minimize missed appointments and scheduling gaps.
• Maintain a welcoming and efficient clinical environment.

Skills

Bilingual English/Spanish

Excel proficiency

Customer service

Data entry

Multitasking

Communication skills

Education

High school diploma

Tools

EMR software

Scheduling software

POS systems

Job description

Active Life Physical Therapy, located in Clifton, New Jersey, seeks a friendly and organized Patient Care Coordinator / Front Desk Receptionist to handle front desk duties in a busy medical office.

The ideal candidate is bilingual (English/Spanish), with at least 1 year of medical office experience, proficient in Microsoft Excel, and capable of managing patient check-ins, scheduling, insurance verification, payments, and administrative tasks with attention to detail and professionalism.