Patient Care Coordinator / Front Desk Receptionist

Active Life Physical Therapy LLC; Clifton (NJ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Health insurance

Paid time off

401(k) matching

Company parties

Job summary

Active Life Physical Therapy, located in Clifton, New Jersey, seeks a friendly and organized Patient Care Coordinator / Front Desk Receptionist to handle front desk duties in a busy medical office.

The ideal candidate is bilingual (English/Spanish), with at least 1 year of medical office experience, proficient in Microsoft Excel, and capable of managing patient check-ins, scheduling, insurance verification, payments, and administrative tasks with attention to detail and professionalism.

Qualifications

• Minimum 1 year of experience in a medical office, physical therapy clinic, or other healthcare setting.
• Bilingual in English and Spanish (Required).
• Proficiency in Microsoft Excel (Required).
• High school diploma or equivalent.
• Strong computer and data entry skills.
• Excellent communication and customer service skills.
• Ability to multitask in a busy medical office.
• Strong attention to detail and organizational skills.
• Dependable, punctual, and professional.
• Ability to work independently and as part of a team.

Responsibilities

• Greet patients professionally and provide excellent customer service.
• Manage patient check-in and check-out procedures.
• Answer telephone calls and respond to patient inquiries.
• Communicate effectively with English- and Spanish-speaking patients.
• Assist patients with intake paperwork and registration.
• Maintain an organized and professional front desk.
• Schedule, confirm, reschedule, and cancel patient appointments.
• Coordinate physical and occupational therapy schedules.
• Contact patients regarding missed appointments and cancellations.
• Follow up with patients to encourage continuity of care.
• Maintain accurate patient records and appointment information.
• Verify insurance eligibility, benefits, and patient financial responsibilities.
• Track referrals, insurance authorizations, and approved visits.
• Collect copayments, deductibles, and outstanding patient balances.
• Communicate with insurance companies, physicians' offices, and billing personnel.
• Maintain accurate electronic medical records and administrative documentation.
• Must be proficient in Microsoft Excel.
• Create, update, and maintain spreadsheets for patient scheduling, tracking, and administrative reporting.
• Accurately enter and organize data.
• Use basic Excel functions, formulas, sorting, and filtering.
• Maintain organized electronic records and reports.
• Must have experience using credit card payment terminals and POS systems.
• Process patient payments using credit cards, debit cards, and other accepted payment methods.
• Collect and accurately record patient copayments and outstanding balances.
• Issue receipts and maintain accurate transaction records.
• Assist with daily payment reconciliation and reporting.
• Handle patient financial information professionally and confidentially.
• Assist with daily administrative operations.
• Coordinate with clinical and billing staff.
• Maintain patient confidentiality and HIPAA compliance.
• Help minimize missed appointments and scheduling gaps.
• Maintain a welcoming and efficient clinical environment.

Skills

Bilingual English/Spanish

Excel proficiency

Customer service

Data entry

Multitasking

Communication skills

Education

High school diploma

Tools

EMR software

Scheduling software

POS systems

Job description

NOW HIRING: Patient Care Coordinator / Front Desk Receptionist

Benefits:

• 401(k)
• Employee discounts
• Health insurance
• Paid time off
• 401(k) matching
• Company parties

Active Life Physical Therapy

Location: Clifton, New Jersey

Position: Patient Care Coordinator / Front Desk Receptionist

Job Type: Full-Time

Experience Required: Minimum 1 year

Language Requirement: Bilingual – English and Spanish (Required)

About Active Life Physical Therapy

Active Life Physical Therapy is a patient-centered outpatient rehabilitation clinic in Clifton, New Jersey, providing high-quality physical and occupational therapy services.

We are seeking a friendly, dependable, organized, and detail-oriented Bilingual Patient Care Coordinator / Front Desk Receptionist to join our team.

The ideal candidate must have prior medical office experience, excellent customer service skills, proficiency in Microsoft Excel, and experience operating credit card payment terminals.

Key Responsibilities

Patient Reception & Customer Service

• Greet patients professionally and provide excellent customer service.
• Manage patient check-in and check-out procedures.
• Answer telephone calls and respond to patient inquiries.
• Communicate effectively with English- and Spanish-speaking patients.
• Assist patients with intake paperwork and registration.
• Maintain an organized and professional front desk.

Scheduling & Patient Coordination

• Schedule, confirm, reschedule, and cancel patient appointments.
• Coordinate physical and occupational therapy schedules.
• Contact patients regarding missed appointments and cancellations.
• Follow up with patients to encourage continuity of care.
• Maintain accurate patient records and appointment information.

Insurance Verification & Administrative Duties

• Verify insurance eligibility, benefits, and patient financial responsibilities.
• Track referrals, insurance authorizations, and approved visits.
• Collect copayments, deductibles, and outstanding patient balances.
• Communicate with insurance companies, physicians' offices, and billing personnel.
• Maintain accurate electronic medical records and administrative documentation.

Microsoft Excel & Data Management

• Must be proficient in Microsoft Excel.
• Create, update, and maintain spreadsheets for patient scheduling, tracking, and administrative reporting.
• Accurately enter and organize data.
• Use basic Excel functions, formulas, sorting, and filtering.
• Maintain organized electronic records and reports.

Payment Processing & Financial Transactions

• Must have experience using credit card payment terminals and point-of-sale (POS) systems.
• Process patient payments using credit cards, debit cards, and other accepted payment methods.
• Collect and accurately record patient copayments and outstanding balances.
• Issue receipts and maintain accurate transaction records.
• Assist with daily payment reconciliation and reporting.
• Handle patient financial information professionally and confidentially.

Clinic Operations

• Assist with daily administrative operations.
• Coordinate with clinical and billing staff.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Help minimize missed appointments and scheduling gaps.
• Maintain a welcoming and efficient clinical environment.

Required Qualifications

• Minimum 1 year of experience in a medical office, physical therapy clinic, or other healthcare setting.
• Bilingual in English and Spanish (Required).
• Proficiency in Microsoft Excel (Required).
• High school diploma or equivalent.
• Strong computer and data entry skills.
• Excellent communication and customer service skills.
• Ability to multitask in a busy medical office.
• Strong attention to detail and organizational skills.
• Dependable, punctual, and professional.
• Ability to work independently and as part of a team.

Preferred Qualifications

• Experience working in a physical therapy or occupational therapy clinic.
• Familiarity with Medicare, Medicaid, and commercial insurance.
• Experience verifying insurance benefits and authorizations.
• Knowledge of electronic medical records (EMR) and scheduling software.
• Experience with payment reconciliation, patient billing, and administrative reports.

Why Join Active Life Physical Therapy?

At Active Life Physical Therapy, we are proud to provide a welcoming, supportive, and team-oriented work environment where every team member plays an important role in delivering exceptional patient care.

We value professionalism, compassion, teamwork, and opportunities for personal and professional growth.

Our Mission: "Live Your Most Active Life."