Bilingual Patient Care Call Center Specialist

First Choice Community Healthcare, Inc.; Albuquerque (NM); On-site; USD 32,000 - 42,000; Full time

Job summary

First Choice Community Healthcare, Inc. is seeking an administrative professional to support billing and coding operations under supervision.

You will collect patient information, perform extensive data entry, schedule appointments, and coordinate referrals to keep clinic workflows moving smoothly. This role requires strong computer and data entry skills, excellent customer service, and the ability to multitask in a fast-paced healthcare setting.

Qualifications

• High school diploma or GED required.
• One year of call center experience in a healthcare setting preferred.
• Experience with Microsoft Office Suite and data entry required.

Responsibilities

• Schedule patient appointments and coordinate clinic schedules.
• Assist with patient referrals and follow-up activities.
• Answer incoming calls and respond to patient inquiries via phone and email.
• Provide information about programs and services to patients.
• Update and maintain accurate patient records.
• Route calls and concerns to the appropriate team members.
• Maintain patient confidentiality and HIPAA compliance.
• Document patient interactions and perform general administrative duties as assigned.

Skills

Data entry

Customer service

Communication skills

Multitasking

HIPAA compliance

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

First Choice Community Healthcare, Inc. is seeking an administrative professional to support billing and coding operations under supervision.

You will collect patient information, perform extensive data entry, schedule appointments, and coordinate referrals to keep clinic workflows moving smoothly. This role requires strong computer and data entry skills, excellent customer service, and the ability to multitask in a fast-paced healthcare setting.