Bilingual Medical Call Center Specialist

HealthFirst Family Care Center, Inc.; Fall River (MA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

PTO & holidays

Health insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability

Retirement contributions

FSAs

Tuition reimbursement

Continuing education credits

Employee discounts

Referral program

Job summary

HealthFirst Family Care Center, Inc. is seeking a professional and motivated full-time Medical Call Center Rep to join our fast-paced medical team.

The role handles incoming calls, verifies demographics, schedules appointments, and provides information about services offered by HealthFirst. Qualified candidates typically have a High School Diploma, ERP-related experience, and bilingual skills (English/Spanish/Portuguese) preferred.

Qualifications

• Must submit a CORI release form and demonstrate proof of being free from disqualifying information.
• Must have a minimum of a High School Diploma or equivalent.
• Health Information, Medical Office or Medical Secretary certificate preferred.
• Experience working with Electronic Medical Records preferred.

Responsibilities

• Answer incoming calls utilizing Health Center policies to solve patient issues and direct calls as needed.
• Verify patient demographic information; schedule, cancel and reschedule appointments.
• Provide general information about HealthFirst via the telephone, including hours of operation and services provided.

Skills

Customer service

Bilingual EN/ES/PT

Telephone etiquette

Medical office experience

EMR experience

Education

High School Diploma or equivalent

Health Information/Medical Office certificate preferred

Tools

EMR software

Job description

HealthFirst Family Care Center, Inc. is seeking a professional and motivated full-time Medical Call Center Rep to join our fast-paced medical team.

The role handles incoming calls, verifies demographics, schedules appointments, and provides information about services offered by HealthFirst. Qualified candidates typically have a High School Diploma, ERP-related experience, and bilingual skills (English/Spanish/Portuguese) preferred.