Bilingual Patient Care & Scheduling Specialist

Brighter Beginnings; Antioch (CA); On-site; USD 36,000 - 46,000; Full time

Job summary

Brighter Beginnings is seeking a Call Center Associate to ensure a positive patient experience. You will answer calls, address questions, and coordinate scheduling with medical providers while maintaining HIPAA compliance and strong customer service standards.

This role requires 2+ years in health care or related work, bilingual English/Spanish, and proficiency with EHR systems and NextGen. Training will cover scheduling protocols and interdepartmental collaboration.

Qualifications

• High School Diploma or GED with a minimum of 2 years of related work experience.
• Experience and/or interest in health care.
• Bilingual in Spanish/English.
• Excellent patient/customer service, communication, and follow-through skills.
• BA or college coursework related to health care is preferred.
• Previous experience in a primary care health care setting is preferred.

Responsibilities

• Schedules patient appointments according to scheduling and payer protocols.
• Gathers information and relates it to appropriate departments.
• Monitors provider schedules to identify errors or opportunities for improved schedule efficiencies.
• Acts as a patient liaison with other departments.
• Attends to requests and actions from other departments in a timely and professional way.
• Monitors and responds to department voicemail, patient portal messages, and after-hours messages.
• Stays up to date on organizational changes as it relates to core responsibilities.
• Uses EHR system efficiently and effectively.
• Maintains patient confidentiality as required by HIPAA.
• Sends new patient registration packets using NextGen.
• Helps with Behavioral Health Referrals and other tasks.

Skills

Customer service

Communication skills

Bilingual Spanish/English

HIPAA regulations

EHR systems

Independent work

Google apps

Time management

Education

High School Diploma or GED

Health care-related coursework (BA preferred)

Tools

NextGen

Job description

Brighter Beginnings is seeking a Call Center Associate to ensure a positive patient experience. You will answer calls, address questions, and coordinate scheduling with medical providers while maintaining HIPAA compliance and strong customer service standards.

This role requires 2+ years in health care or related work, bilingual English/Spanish, and proficiency with EHR systems and NextGen. Training will cover scheduling protocols and interdepartmental collaboration.