Bilingual Patient Care Call Center Rep (Part-Time)

Primary Health Care Inc; Des Moines (IA); Presencial; USD 23 000 - 35 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Generous PTO accrual

Eight paid holidays

License/certification fee reimbursemen

Paid time off for continuing education

Tuition reimbursement program

401k with company match

Medical insurance

Dental insurance

Vision insurance

Life & disability insurance

Flexible spending & health savings

Supplemental accident & critical Illn.

Discounted pet insurance

PHC Priderewards program

Resumo da oferta

PHC is seeking a Part Time Bilingual Call Center Representative for the Administrative Office in Des Moines, IA. The role handles patient calls, schedules medical and dental appointments, and processes demographic and billing data in the EHR.

Requires English/Spanish bilingual skills, healthcare or strong customer service background, and excellent communication. Shifts total ~20 hours weekly at the Des Moines Call Center, with weekends off when applicable.

Qualificações

• Minimum 1 year in healthcare, human services or social services; or 2 years in customer service.
• Ability to effectively communicate in English and Spanish verbally and in writing.
• Excellent customer service skills and commitment to service excellence.
• Effective verbal and written communication skills.
• Good problem-solving skills with ability to apply critical thinking.
• Takes initiative and demonstrates dependability.
• Team oriented with ability to collaborate effectively with others.
• Listening and reading skills with ability to follow written and verbal instructions.
• Basic computer skills with proficiency using Microsoft Office applications, keyboard entry and internet-based applications.
• Detail oriented with a high degree of accuracy.
• Prioritization skills.
• Strong interpersonal skills with ability to establish and maintain effective working relationships with a diverse group of individuals.
• Demonstrates professionalism with ability to remain calm in all situations and show empathy.

Responsabilidades

• Answers incoming phone calls in a timely manner and routinely checks the queue to monitor calls holding, provides information and assistance, and properly and politely navigates patients through the organization. Uses de-escalation techniques when needed.
• Schedules appointments for medical, behavioral health, and dental providers, as well as nurse visits and other services that require scheduling. Monitors schedules for errors or overbooking.
• Collects, verifies and updates, and accurately documents patient demographic, billing, and insurance information in the electronic health record.
• Follows protocols to properly screen and route calls and sends detailed messages through the electronic health record when needed.
• Collects patient payments over the phone.

Conhecimentos

Healthcare experience

Bilingual English/Spanish

Customer service

Communication skills

Problem-solving

Teamwork

Attention to detail

Microsoft Office proficiency

Follow instructions

Empathy

Formação académica

Associate degree

Ferramentas

Electronic Health Record (EHR) systems

Multi-line telephone system

Descrição da oferta de emprego

PHC is seeking a Part Time Bilingual Call Center Representative for the Administrative Office in Des Moines, IA. The role handles patient calls, schedules medical and dental appointments, and processes demographic and billing data in the EHR.

Requires English/Spanish bilingual skills, healthcare or strong customer service background, and excellent communication. Shifts total ~20 hours weekly at the Des Moines Call Center, with weekends off when applicable.