Bilingual Healthcare Call Center Agent - Part-Time

Primary-Health-Care,-Inc.; Des Moines (IA); On-site; USD 23,000 - 35,000; Part time

Benefits offered by this job

PTO accrual

Eight paid holidays

License reimbursement

CE reimbursement

Tuition reimbursement

401k match

Medical insurance

Dental insurance

Vision insurance

Life & disability insurance

Flexible Spending & HSAs

Accident & critical illness insurance

Pet insurance

Priderewards program

Job summary

PHC Call Center is seeking a Part Time Bilingual Call Center Representative for the Admin Office in Des Moines, IA. This role handles patient scheduling and information intake within the on-site call center, approximately 20 hours weekly, with specific Monday–Thursday hours and Friday off.

The position requires English/Spanish fluency, strong customer service, and accurate data entry in the EHR. Comprehensive benefits follow the usual PHC offerings.

Qualifications

• A minimum of 1 year of experience in healthcare, human services or social services; or 2 years in customer service.
• Ability to effectively communicate in English and Spanish verbally and in writing.
• Excellent customer service skills and commitment to service excellence.
• Effective verbal and written communication skills.
• Good problem-solving skills with ability to apply critical thinking.
• Takes initiative and demonstrates dependability.
• Team oriented with ability to collaborate effectively with others.
• Listening and reading skills with ability to follow written and verbal instructions.
• Basic computer skills with proficiency using Microsoft Office applications, keyboard entry and internet-based applications.
• Detail oriented with a high degree of accuracy.
• Prioritization skills.
• Strong interpersonal skills with ability to establish and maintain effective working relationships with a diverse group of individuals.
• Demonstrates professionalism with ability to remain calm in all situations and show empathy.

Responsibilities

• Answers incoming phone calls in a timely manner and navigates patients through the organization.
• Schedules appointments for medical, behavioral health, and dental providers.
• Collects, verifies and updates patient demographics, billing, and insurance information in the EHR.
• Screens and routes calls and sends detailed messages in the EHR.
• Collects patient payments over the phone.

Skills

Bilingual English/Spanish

Customer service

Communication skills

De-escalation techniques

Scheduling

EHR & Office software

Team collaboration

Problem solving

Empathy & professionalism

Active listening

Attention to detail

Education

Associate degree in related field

Tools

Electronic Health Records (EHR)

Job description

PHC Call Center is seeking a Part Time Bilingual Call Center Representative for the Admin Office in Des Moines, IA. This role handles patient scheduling and information intake within the on-site call center, approximately 20 hours weekly, with specific Monday–Thursday hours and Friday off.

The position requires English/Spanish fluency, strong customer service, and accurate data entry in the EHR. Comprehensive benefits follow the usual PHC offerings.