Bilingual Call Center Agent - Part-Time, Des Moines

Primary Health Care, Inc.; Des Moines (IA); On-site; USD 23,000 - 35,000; Part time

Benefits offered by this job

PTO

Eight paid holidays

License/certification fee reimburse.

Education reimbursement

401k with company match

Medical insurance

Dental insurance

Vision insurance

Life & disability insurance

Flexible spending & health savings

Pet insurance discount

PHC Priderewards program

Job summary

Primary Health Care, Inc. in Des Moines, IA is seeking a Part Time Bilingual Call Center Representative for the Admin Office.

This non-clinical role handles patient calls, schedules appointments, and routes messages for PHC’s medical and dental clinics. The position is on-site at the Des Moines Administrative Office, offers about 20 hours per week with a fixed schedule (Mon 8 AM–5 PM; Tue–Thu 1 PM–5 PM; Fri off).

Qualifications

• Minimum 1 year in healthcare/community services or 2 years in customer service.
• Ability to communicate fluently in English and Spanish, written and spoken.
• Excellent customer service and strong communication skills.
• Effective verbal and written communication abilities.
• Good problem‑solving and critical thinking.
• Takes initiative and dependable with teamwork.
• Strong listening/reading skills and instructions follow-up.
• Basic computer skills and familiarity with Office apps.
• Detail oriented with accuracy and prioritization.
• Professional with empathy and calm under pressure.

Responsibilities

• Answer incoming calls, monitor queue, assist and de-escalate as needed.
• Schedule medical, behavioral health, and dental appointments; monitor schedules.
• Document patient information accurately in the EHR.
• Screen and route calls; send detailed messages in the EHR.
• Collect patient payments over the phone.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Problem solving

Teamwork

Prioritization

Computer skills

Education

Associate degree

Tools

Microsoft Office

EHR systems

Multi-line phone system

Job description

Primary Health Care, Inc. in Des Moines, IA is seeking a Part Time Bilingual Call Center Representative for the Admin Office.

This non-clinical role handles patient calls, schedules appointments, and routes messages for PHC’s medical and dental clinics. The position is on-site at the Des Moines Administrative Office, offers about 20 hours per week with a fixed schedule (Mon 8 AM–5 PM; Tue–Thu 1 PM–5 PM; Fri off).