Bilingual Front Desk Specialist — Patient Access

Primary Health Care, Inc (PHC); Des Moines (IA); On-site; USD 21,000 - 27,000; Full time

Benefits offered by this job

Generous PTO accrual

401k with company match

Life & disability insurance

Flexible spending & health savings

Supplemental accident & critical care

Discounted pet insurance

Job summary

Primary Health Care, Inc (PHC) is seeking a Patient Access Representative I in Des Moines to provide exceptional customer service at the front desk of medical or dental clinics. This role involves greeting patients, scheduling appointments, and assisting with insurance verification while maintaining clinic workflows and patient satisfaction.

The ideal candidate is bilingual in Spanish and English, has strong communication skills, and is detail-oriented.

Qualifications

• Bilingual Spanish/English communication skills, written and verbal.
• A minimum of 1 year in a healthcare, human services or social services environment.
• Excellent customer service skills and commitment to service excellence.
• Effective verbal and written communication skills.
• Good problem-solving skills with ability to apply critical thinking.

Responsibilities

• Create a positive customer experience for patients at the front desk.
• Schedule patient appointments and manage insurance verification.
• Accurately document messages and communicate with the care team.
• Help apply for sliding fee programs and process patient payments.
• Collaborate with clinical staff and improve patient satisfaction.

Skills

Bilingual Spanish/English

Customer service skills

Effective communication

Problem-solving skills

Detail-oriented

Basic computer skills

Prioritization skills

Interpersonal skills

Education

Associate degree in related field

Job description

Primary Health Care, Inc (PHC) is seeking a Patient Access Representative I in Des Moines to provide exceptional customer service at the front desk of medical or dental clinics. This role involves greeting patients, scheduling appointments, and assisting with insurance verification while maintaining clinic workflows and patient satisfaction.

The ideal candidate is bilingual in Spanish and English, has strong communication skills, and is detail-oriented.