Bilingual Patient Billing & Support Specialist

Yakima Valley Farm Workers Clinic, Inc.; Toppenish (WA); Presencial; USD 27 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

100% employer-paid health insurance

Profit sharing & 403(b) retirement

Generous PTO and holidays

Resumo da oferta

Yakima Valley Farm Workers Clinic, Inc. is seeking a Patient Customer Service Representative in Toppenish, WA to support the patient billing process and resolve questions about charges and services.

The role requires bilingual English/Spanish, experience in revenue cycle or a call center, and proficiency with Epic and related billing systems. We offer 100% employer-paid health insurance, profit sharing/403(b), generous PTO, holidays, and a strong commitment to community health.

Qualificações

• High School diploma or GED required.
• 1 year in healthcare billing, coding, or front office.
• Experience with Epic required.
• Bilingual English/Spanish required at a high proficiency.
• 2 years in revenue cycle or call center with direct customer contact preferred.
• FQHC billing and AR experience preferred.
• CRCR certification is a plus.
• Proficiency with Epic tools and MS Office suite.

Responsabilidades

• Respond to patients by phone and in person about billing questions.
• Listen, ask questions, and resolve concerns accurately.
• Post encounters, bill insurers, encourage payments, and generate end-of-day reports.
• Handle calls in a call center, process accounts, and use billing systems.
• Ensure complete and accurate data collection from patients.
• Update billing and demographic information in systems.
• Collaborate with revenue cycle team and other departments.
• Set up payment arrangements and follow up on delinquencies.
• Assess guarantor financials and determine sliding fee eligibility.
• Review cash receipts and reconcile daily.
• Identify compliance or quality issues and escalate as needed.
• Participate in training and cross-training activities.

Conhecimentos

Bilingual English/Spanish

Customer service

Phone support

Attention to detail

Data entry

Formação académica

High School diploma or GED

CRCR certification (preferred)

Ferramentas

Epic

EpiCare

Prelude

Resolute

Word

Excel

Descrição da oferta de emprego

Yakima Valley Farm Workers Clinic, Inc. is seeking a Patient Customer Service Representative in Toppenish, WA to support the patient billing process and resolve questions about charges and services.

The role requires bilingual English/Spanish, experience in revenue cycle or a call center, and proficiency with Epic and related billing systems. We offer 100% employer-paid health insurance, profit sharing/403(b), generous PTO, holidays, and a strong commitment to community health.