Patient Customer Service Representative Billing

Yakima Valley Farm Workers Clinic, Inc.; Toppenish (WA); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

100% employer-paid health insurance

Profit sharing & 403(b) retirement

Generous PTO and holidays

Job summary

Yakima Valley Farm Workers Clinic, Inc. is seeking a Patient Customer Service Representative in Toppenish, WA to support the patient billing process and resolve questions about charges and services.

The role requires bilingual English/Spanish, experience in revenue cycle or a call center, and proficiency with Epic and related billing systems. We offer 100% employer-paid health insurance, profit sharing/403(b), generous PTO, holidays, and a strong commitment to community health.

Qualifications

• High School diploma or GED required.
• 1 year in healthcare billing, coding, or front office.
• Experience with Epic required.
• Bilingual English/Spanish required at a high proficiency.
• 2 years in revenue cycle or call center with direct customer contact preferred.
• FQHC billing and AR experience preferred.
• CRCR certification is a plus.
• Proficiency with Epic tools and MS Office suite.

Responsibilities

• Respond to patients by phone and in person about billing questions.
• Listen, ask questions, and resolve concerns accurately.
• Post encounters, bill insurers, encourage payments, and generate end-of-day reports.
• Handle calls in a call center, process accounts, and use billing systems.
• Ensure complete and accurate data collection from patients.
• Update billing and demographic information in systems.
• Collaborate with revenue cycle team and other departments.
• Set up payment arrangements and follow up on delinquencies.
• Assess guarantor financials and determine sliding fee eligibility.
• Review cash receipts and reconcile daily.
• Identify compliance or quality issues and escalate as needed.
• Participate in training and cross-training activities.

Skills

Bilingual English/Spanish

Customer service

Phone support

Attention to detail

Data entry

Education

High School diploma or GED

CRCR certification (preferred)

Tools

Epic

EpiCare

Prelude

Resolute

Word

Excel

Job description

Join our billing team as a Patient Customer Service Representative at Toppenish Central Administration in Toppenish, WA!

The Patient Billing Services Representatives are key to the success of the patient billing process. They handle all communications with the patient regarding their billing charges after the patient has been seen. This role will be responsible for investigating and resolving patient questions and concerns regarding their bills and services in a timely and accurate manner.

We've transformed into a leading community health center. With 40+ clinics across Washington and Oregon, we offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

Explore our short clips, "WE are Yakima - WE are Family" and "YVFWC - And then we grew," for a glimpse into our dedication to our communities, health, and families.

Visit our website at www.yvfwc.com to learn more about our organization.

Position Highlights:

• $19.96-$24.45/hour DOE
• Additional pay for your bilingual skills, paid on hours worked
• 100% employer-paid health insurance including medical, dental, vision, Rx, and 24/7 telemedicine
• Profit sharing & 403(b) retirement plan available
• Generous PTO, 8 paid holidays, and much more!

What You’ll Do:

• Effectively respond to patients on the phone and in person to questions and issues they have
• Listen to and interpret patient concerns correctly, while asking probing questions to get to the root of the problem
• Performs routine billing functions such as posting patient encounters, billing insurance companies, encouraging payment, receiving payments, and generating end-of-day reports
• Answer patient calls in a call center environment, work all accounts, and use appropriate websites and payment systems
• Ensure accurate and complete data and forms are collected from all patients
• Update billing and demographic information via online billing systems, as needed. Documents pertinent account information pertaining to all patient issues and outcomes
• Interact and communicate with all functions of the revenue cycle department
• Make outbound calls to set up payment arrangements and follow up on delinquent accounts
• Evaluate guarantor financial status, previous account information, eligibility tools, employment history, and all other income verification documentation, to determine sliding fee eligibility
• Review cash box receipts and reconcile cash box daily
• Identify possible compliance and quality of care issues and refer them to the supervisor for resolution
• Participate in Education, Training, and Cross-training activities as needed
• Perform other duties as assigned

Qualifications:

• High School diploma or GED
• One year of experience in a healthcare coding, billing, or front office role is required
• Previous experience in Epic is required
• Bilingual (English/Spanish) is required at a level 9
• Two years’ experience in a revenue cycle role in a medical billing setting or customer service environment, including significant direct customer contact by phone or in person is preferred.
• FQHC billing and Accounts Receivable experience
• One year of experience in working with customer calls or in a call center
• Certified Revenue Cycle Representative (CRCR) certification preferred
• Proficiency with a variety of computer programs including EpiCare, Prelude, Resolute, Word, and Excel
• Strong attention to detail and accuracy
• Strong written, active listening, and verbal communication skills that are professional and concise
• Strong customer relations skills preferred
• Knowledge of coding/billing preferred
• Knowledge of medical/dental terminology and data entry preferred
• Knowledge of accounts receivable processes preferred
• Ability, knowledge, and skills to use and understand billing coding books and guides
• Skills to multitask and remain calm under pressure
• Works well independently and within a team

Our Mission Statement

“Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.”

Our mission celebrates inclusivity. We are committed to equal-opportunity employment.

Contact us [e-mail] learn more about this opportunity!