Bilingual Patient Access Specialist - Scheduling & Care

150 Shriners Hospitals for Children; Pasadena (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Shriners Children's in Pasadena, CA is seeking a Patient Access Representative to ensure timely scheduling and access to care. You will be the first point of contact for patients and families, delivering exceptional service while guiding them through scheduling and registration.

The role requires bilingual Spanish/English abilities and 3+ years in healthcare customer service or scheduling. Join a team focused on compassionate patient care and process improvements.

Qualifications

• Bilingual (Spanish and English) required.
• 3+ years of experience in patient services, scheduling, registration or customer service in a healthcare environment.
• Excellent customer service and communication skills.

Responsibilities

• Serves as the front door of Shriners Children's, providing information to schedule services.
• Uses critical thinking to facilitate scheduling processes.
• Accommodates special requests from internal and external customers as indicated.
• Triages calls to appropriate areas per management guidelines and scripts.
• Follows protocols on applicable platforms to schedule appointments.
• Obtains and enters accurate scheduling and registration data for financial clearance activities.

Skills

Bilingual (Spanish/English)

Education

High School Diploma

Job description

Shriners Children's in Pasadena, CA is seeking a Patient Access Representative to ensure timely scheduling and access to care. You will be the first point of contact for patients and families, delivering exceptional service while guiding them through scheduling and registration.

The role requires bilingual Spanish/English abilities and 3+ years in healthcare customer service or scheduling. Join a team focused on compassionate patient care and process improvements.