Bilingual Patient Access Specialist

Shriners Children's; Pasadena (CA); On-site; USD 32,000 - 41,000; Full time

Job summary

Shriners Children’s in Pasadena, CA is seeking a Patient Access Representative to greet patients and families, schedule services, and help ensure timely access to care in a compassionate, efficient manner.

The role requires bilingual Spanish/English, a High School Diploma, and 3+ years’ experience in patient access or healthcare scheduling; an associates degree is preferred. Hourly pay ranges from $23.00 to $30.54, with compensation determined by experience and equity.

Qualifications

• High School Diploma
• Bilingual (Spanish/English)
• 3+ years’ experience in patient access, scheduling, registration or customer service in a healthcare environment

Responsibilities

• Serves as the front door of Shriners Children’s interacting with new and established patients providing them with information needed to schedule the requested services.
• Demonstrates ability to use critical thinking skills and healthcare knowledge to facilitate the scheduling processes.
• Utilizes independent judgment to accommodate special requests from internal and external customers as indicated.
• Triages calls for the System Contact Center to the appropriate areas while working under the guidelines and scripts as set forth by management.
• Follows established protocols directly as indicated by management on applicable platforms on an as needed basis and consistently utilizes multiple software applications to schedule appointments.
• Obtains and enters accurate scheduling and registration data, including but not limited to patient demographics, insurance, guarantor, and clinical information on the information system to initiate financial clearance activities (benefit eligibility and verification, pre-certification notification and payment review).

Skills

Bilingual (Spanish/English)

Education

High School Diploma

Associates degree or higher in a relevant field preferred

Job description

Shriners Children’s in Pasadena, CA is seeking a Patient Access Representative to greet patients and families, schedule services, and help ensure timely access to care in a compassionate, efficient manner.

The role requires bilingual Spanish/English, a High School Diploma, and 3+ years’ experience in patient access or healthcare scheduling; an associates degree is preferred. Hourly pay ranges from $23.00 to $30.54, with compensation determined by experience and equity.