Front Desk Access Specialist - Bilingual (Spanish/English)

Shriners Children's; Pasadena (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Shriners Children's in Pasadena seeks a Patient Access Representative to be the first point of contact for patients and families, scheduling services promptly while upholding the organization's mission. You will handle scheduling data, verify demographics and insurance, and coordinate with the System Contact Center under management guidelines.

Bilingual Spanish/English and a High School Diploma are required, with 3+ years of healthcare scheduling experience preferred.

Qualifications

• High School Diploma required.
• Bilingual (Spanish/English) preferred.
• 3+ years’ healthcare scheduling/registration or customer service experience.

Responsibilities

• Serve as the front door for scheduling, guiding patients and families to the right services.
• Use critical thinking to facilitate scheduling and accommodate special requests.
• Triages calls to the System Contact Center and follows management scripts.
• Enter accurate scheduling and registration data including demographics and insurance to enable financial clearance.

Skills

Bilingual Spanish/English

Education

High School Diploma

Associates degree

Job description

Shriners Children's in Pasadena seeks a Patient Access Representative to be the first point of contact for patients and families, scheduling services promptly while upholding the organization's mission. You will handle scheduling data, verify demographics and insurance, and coordinate with the System Contact Center under management guidelines.

Bilingual Spanish/English and a High School Diploma are required, with 3+ years of healthcare scheduling experience preferred.