Bilingual Patient Access Specialist: Care Concierge

Howard Brown Health; Chicago (IL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401k with employer match

Paid Time Off

Tuition Reimbursement

Job summary

Howard Brown Health is seeking a Patient Access Specialist to manage incoming calls, schedule and confirm appointments, and verify insurance details. You will support multiple offices while maintaining top-tier customer service in a mission-driven environment.

Responsibilities include triaging calls, updating patient demographics, and monitoring appointment schedules across medical, behavioral health and dental services. Prior experience with Epic, Medicare/Medicaid helps you excel.

Qualifications

• High school diploma or GED required.
• 1+ year(s) experience in a call center/financial counseling setting.
• 2 years of customer service experience preferred.
• Proficient use of Epic, Excel and Word.
• Experience with Medicare, Medicaid, and other insurances.
• CPT and ICD-9 coding desirable.

Responsibilities

• Answers all inbound calls from clients; provides information and assistance; guides clients through the organization.
• Maintains professional customer service demeanor at all times.
• Verifies and collects demographic and billing information.
• Schedules appointments for medical, behavioral health and dental providers.
• Triages calls to appropriate staff and monitors schedules for accuracy.

Skills

Customer service

Call center experience

De-escalation techniques

Education

High school diploma or GED

Tools

Epic

Excel

Word

Job description

Howard Brown Health is seeking a Patient Access Specialist to manage incoming calls, schedule and confirm appointments, and verify insurance details. You will support multiple offices while maintaining top-tier customer service in a mission-driven environment.

Responsibilities include triaging calls, updating patient demographics, and monitoring appointment schedules across medical, behavioral health and dental services. Prior experience with Epic, Medicare/Medicaid helps you excel.