Bilingual Patient Access Specialist (Front Desk)

Spring Branch Community Health Center; Katy, Northern (TX, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability insurance

Long-term disability insurance

Critical Illness

Hospital Indemnity

PTO and paid holidays

Additional PTO accrual based on years

Job summary

Spring Branch Community Health Center is seeking a Patient Access Representative to be the first contact for patients, welcoming them, handling check-in/out, verifying insurance, and scheduling appointments in a fast-paced clinic.

The role requires strong communication, attention to detail, HIPAA compliance, and the ability to support the clinical team while maintaining accurate records and delivering exceptional customer service at all times.

Qualifications

• High school diploma/GED
• Bilingual English & Spanish
• 1-year medical office experience (Required)
• 6 months Customer Service in Medical Office (Preferred)

Responsibilities

• Greet patients and provide a positive, welcoming, and respectful environment.
• Respond to patient questions or concerns promptly and courteously.
• Observe patients in the waiting room and report any apparent illness or distress to clinical staff.
• Maintain strict compliance with HIPAA regulations and protect all patient information with complete confidentiality at all times.

Skills

Bilingual English & Spanish

Education

High school diploma/GED

Job description

Spring Branch Community Health Center is seeking a Patient Access Representative to be the first contact for patients, welcoming them, handling check-in/out, verifying insurance, and scheduling appointments in a fast-paced clinic.

The role requires strong communication, attention to detail, HIPAA compliance, and the ability to support the clinical team while maintaining accurate records and delivering exceptional customer service at all times.