Bilingual Patient Access Pro — Registration & Scheduling

Cone Health; Reidsville (NC); On-site; USD 34,000 - 42,000; Full time

Job summary

Cone Health is seeking a detail-oriented Medical Office Clerk to support patient registration, scheduling, and billing processes in a clinical setting. You will verify demographics, assist new employees with workflows, collect co-pays, and maintain accurate cash handling and deposits.

In this role you will follow No Surprise Act protocols, manage calls and messages, coordinate referrals and pre-certifications, and deliver a courteous guest experience while supporting clinic operations and

Qualifications

• Required: 1 year of clerical experience in a medical setting.
• Proficient in EPIC Cadence/Prelude.
• Customer service experience in healthcare setting.

Responsibilities

• Assist patients with registration and verify demographics and insurance.
• Assist new employees with registration workflows.
• Collect co-pays, process payments, and monitor bad debt.
• Adhere to No Surprise Act.
• Maintain cash drawer and prepare daily deposits.
• Schedule appointments and manage referrals and testing.
• Handle calls, messages, and emails; coordinate follow-ups.
• Train new employees on clerical tasks and document patient information.
• Mail new patient packets and notify patients before appointments.
• Document no-show policy and communicate accordingly.
• Perform other duties as assigned.

Skills

Customer service

Clerical skills

Scheduling

Cash handling

Education

High school diploma

Medical office training

Tools

EPIC Cadence

EPIC Prelude

Job description

Cone Health is seeking a detail-oriented Medical Office Clerk to support patient registration, scheduling, and billing processes in a clinical setting. You will verify demographics, assist new employees with workflows, collect co-pays, and maintain accurate cash handling and deposits.

In this role you will follow No Surprise Act protocols, manage calls and messages, coordinate referrals and pre-certifications, and deliver a courteous guest experience while supporting clinic operations and