Bilingual Front Desk Associate - Patient Care & Access

Access Community Health Network; Chicago (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Tuition reimbursement

Comprehensive healthcare coverage (Med

Generous PTO

403(b) retirement plan

Life Insurance

Cross-departmental committees

Job summary

Access Community Health Network (ACCESS) is seeking a front desk receptionist to serve as the first point of contact and create a welcoming, patient-centered front desk. You will guide patients through check-in, collect accurate data, schedule appointments, process payments, and ensure visits run smoothly.

You will deliver high-quality customer service to support ACCESS's care model, while receiving training and hands-on experience with Epic EMR to help advance community health goals.

Qualifications

• High school diploma or equivalent.
• Basic proficiency in computer skills.
• Ability to work some evenings and Saturdays.
• CPR/BLS Certification.
• Bilingual English/Spanish.

Responsibilities

• Serve as patients’ first point of contact and create a welcoming front desk environment.
• Guide patients through check-in, collect data, schedule appointments, process payments, and ensure smooth visits.
• Deliver high-quality customer service to support ACCESS' patient-centered medical home model.
• Advance organizational goals to improve patient care and community health outcomes.
• Receive comprehensive training and hands-on experience with Epic EMR.

Skills

Bilingual English/Spanish

Basic computer skills

Evenings & Saturdays availability

CPR/BLS Certification

Education

High school diploma or equivalent

Tools

Epic EMR

Job description

Access Community Health Network (ACCESS) is seeking a front desk receptionist to serve as the first point of contact and create a welcoming, patient-centered front desk. You will guide patients through check-in, collect accurate data, schedule appointments, process payments, and ensure visits run smoothly.

You will deliver high-quality customer service to support ACCESS's care model, while receiving training and hands-on experience with Epic EMR to help advance community health goals.