Bilingual Patient Access Specialist

Shriners Children's; Pasadena (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Shriners Children’s in Pasadena, CA is seeking a Patient Access Representative to be the first point of contact for patients and families. You will assist with scheduling, pre-registration, and patient registration, while guiding access to external financial resources and maintaining compliance with hospital and regulatory requirements.

You will greet patients, collect and verify insurance information, check in for visits, and manage consent forms.

Qualifications

• High School Diploma is required.
• Bilingual English/Spanish is required.
• 3+ years in patient access, scheduling, registration or customer service in a healthcare environment.

Responsibilities

• Answer incoming calls to the main operator line.
• Greet and direct patients/families for appointments and treatments.
• Enter and update patient information in the computer system and update insurance data.
• Perform check-in of patients for scheduled visits or admissions.
• Prepare and obtain signatures on treatment and billing forms.
• Scan documents into the EHR system and verify insurance coverage.

Skills

Bilingual English/Spanish

Customer service

Appointment scheduling

Data entry

Education

High School Diploma

Tools

EHR system

Job description

Shriners Children’s in Pasadena, CA is seeking a Patient Access Representative to be the first point of contact for patients and families. You will assist with scheduling, pre-registration, and patient registration, while guiding access to external financial resources and maintaining compliance with hospital and regulatory requirements.

You will greet patients, collect and verify insurance information, check in for visits, and manage consent forms.