Bilingual Patient Access Specialist

NeighborHealth; Boston (MA); On-site; USD 29,000 - 41,000; Full time

Job summary

NeighborHealth in Boston, MA, is seeking a Customer Access Coordinator to join the Registration department. You will act as a liaison for patients, handling appointment bookings, cancellations, and check-out processes with a focus on delivering a superior patient experience.

The role requires bilingual Spanish/English proficiency, familiarity with Epic EMR, and strong communication skills. This is a full-time on-site position based at 1601 Washington Street, with opportunities to support diverse

Qualifications

• HS Diploma/GED.
• Minimum of 1 year customer service and/or administrative experience.
• Excellent written and verbal communication, judgement and problem solving skills.
• Bilingual fluency Spanish/English required.
• Knowledge of medical terminology and experience working with electronic medical record technology a plus.
• Proficient in Microsoft Office Suite.

Responsibilities

• Check-out appointments and create follow up visits or recalls.
• Book, cancel and/or reschedule appointments as needed for patients walking in.
• Answer Phones.
• Document clear and concise telephone encounters or RX refill request and route appropriately.
• Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.

Skills

Bilingual Spanish/English

Customer service

Communication skills

Microsoft Office

Medical terminology

Education

HS Diploma/GED

Tools

Epic EMR

Microsoft Office

Job description

NeighborHealth in Boston, MA, is seeking a Customer Access Coordinator to join the Registration department. You will act as a liaison for patients, handling appointment bookings, cancellations, and check-out processes with a focus on delivering a superior patient experience.

The role requires bilingual Spanish/English proficiency, familiarity with Epic EMR, and strong communication skills. This is a full-time on-site position based at 1601 Washington Street, with opportunities to support diverse