Patient Access Specialist - Medical Front Desk (Bilingual)

Neighborhood Health; Fairfax (VA); On-site; USD 18,000 - 23,000; Full time

Job summary

Neighborhood Health is seeking a Medical Front Desk Representative to greet patients, register them in the EMR, and verify insurance at each visit. The role requires good communication, patient service, and the ability to maintain accurate records while supporting staff across the clinic.

Ideal candidates have a high school diploma or GED plus 2+ years in medical office or customer service settings, with bilingual English/Spanish preferred to assist diverse patient populations.

Qualifications

• High school diploma or GED with 2+ years of medical office/customer service experience.
• Ability to relate to patients and understand medical terminology.
• Strong interpersonal skills and rapport-building abilities.
• Experience with electronic health records and serving underserved populations.

Responsibilities

• Greet patients and visitors in a courteous, friendly manner.
• Register patients in EMR and update demographic and insurance information.
• Collect co-pays and verify eligibility prior to visits.
• Provide excellent customer service and address patient concerns.

Skills

Customer service

Interpersonal communication

Medical terminology

Bilingual English/Spanish

Education

High school diploma or GED

Job description

Neighborhood Health is seeking a Medical Front Desk Representative to greet patients, register them in the EMR, and verify insurance at each visit. The role requires good communication, patient service, and the ability to maintain accurate records while supporting staff across the clinic.

Ideal candidates have a high school diploma or GED plus 2+ years in medical office or customer service settings, with bilingual English/Spanish preferred to assist diverse patient populations.