Bilingual Front Desk Specialist - Healthcare Access

Colonial Group; Chicago Heights (IL); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Tuition reimbursement

Student loan forgiveness

Healthcare coverage

Generous PTO

403(B) retirement plan

Job summary

Access Community Health Network (ACCESS) is seeking a front desk receptionist to greet patients, check in, collect data, schedule appointments, and process payments, ensuring a smooth visit at every contact.

You will deliver high-quality customer service, support ACCESS' patient-centered medical home model, and participate in comprehensive Epic EMR training. Strong bilingual English/Spanish skills and a high school diploma are required.

Qualifications

• High school diploma or equivalent.
• Basic computer skills.
• CPR/BLS certification.
• Bilingual English/Spanish.
• Receptionist experience in healthcare preferred.
• Customer service experience.

Responsibilities

• Serve as patients’ first point of contact and create a welcoming environment at the front desk.
• Guide patients through check-in, collect data, schedule appointments, process payments, and ensure a smooth visit.
• Deliver high-quality customer service to support ACCESS' patient-centered medical home model.
• Advance organizational goals to improve patient care and community health outcomes.
• Receive comprehensive training with Epic EMR system.

Education

High school diploma or equivalent

Tools

Epic EMR

Job description

Access Community Health Network (ACCESS) is seeking a front desk receptionist to greet patients, check in, collect data, schedule appointments, and process payments, ensuring a smooth visit at every contact.

You will deliver high-quality customer service, support ACCESS' patient-centered medical home model, and participate in comprehensive Epic EMR training. Strong bilingual English/Spanish skills and a high school diploma are required.