Patient Access Coordinator - Bilingual, Flexible Shifts

Norton Healthcare, Inc.; Whitner (KY); On-site; USD 32,000 - 44,000; Full time

Job summary

Norton Healthcare, Inc. is seeking an Access Center Coordinator to schedule medical provider appointments and act as a liaison between patients and physician offices. The role contributes to a positive patient experience and seamless access to care across the Norton Healthcare system.

The position supports high-volume patient interactions, inbound/outbound calls, and electronic requests, with bilingual Spanish/English preferred for improved access and service delivery.

Qualifications

• One year customer service experience with external and/or internal customers.
• Bi-lingual in Spanish & English speaking preferred.
• One year experience in a medical office.

Responsibilities

• Scheduling medical provider appointments for patients within medical primary care and specialty offices
• Scheduling appropriately based upon clinical protocols, availability, and payor source
• Acting as a liaison between patients and physician offices
• Ability to function in an environment which requires teamwork and flexibility to provide quality patient care
• Managing appointment requests from both phone calls (inbound and outbound) and electronic requests
• Supporting physician offices through management of designated work-queues
• Ability to perform in a high-volume setting, directly interacting with and addressing customer needs

Skills

Customer service experience

Job description

Norton Healthcare, Inc. is seeking an Access Center Coordinator to schedule medical provider appointments and act as a liaison between patients and physician offices. The role contributes to a positive patient experience and seamless access to care across the Norton Healthcare system.

The position supports high-volume patient interactions, inbound/outbound calls, and electronic requests, with bilingual Spanish/English preferred for improved access and service delivery.