Coordinator, Norton Medical Group Access Center, 8:30a-7p

Norton Healthcare; Louisville (KY); Vor Ort; USD 36.000 - 48.000; Vollzeit

Zusammenfassung

Norton Healthcare in Louisville, KY seeks an Access Center Coordinator to support patient access across the system. The role includes scheduling appointments and serving as a liaison between patients and physicians. You will work 4–10 hour shifts, Monday through Friday with Tuesdays off, and bilingual Spanish and English is preferred.

On-the-job training is provided. This position emphasizes teamwork, responsive patient service, and contributing to Norton’s mission and values in delivering

Qualifikationen

• One year of customer service experience with external and/or internal customers.
• Bi-lingual in Spanish & English speaking preferred (spoken).
• One year of experience in a medical office is a plus.

Aufgaben

• Scheduling medical provider appointments for patients within medical primary care and specialty offices
• Scheduling appropriately based upon clinical protocols, availability, and payor source
• Acting as a liaison between patients and physician offices
• Ability to function in an environment which requires teamwork and flexibility to provide quality patient care
• Managing appointment requests from both phone calls (inbound and outbound) and electronic requests
• Supporting physician offices through management of designated work-queues
• Ability to perform in a high-volume setting, directly interacting with and addressing customer needs

Kenntnisse

Customer service experience

Jobbeschreibung

Responsibilities

This position will work 4 - 10 hour shifts, Monday-Friday OFF on Tuesdays. Bi-lingual in Spanish & English speaking preferred.

The Access Center Coordinator completes a variety of tasks to ensure proper patient experience throughout the Norton Healthcare system. The initiatives taken by the Access Center Coordinator contribute to overall patient experience, quality of care, and fulfillment of the Norton mission, vision, and values.

Responsibilities:

• Scheduling medical provider appointments for patients within medical primary care and specialty offices
• Scheduling appropriately based upon clinical protocols, availability, and payor source
• Acting as a liaison between patients and physician offices
• Ability to function in an environment which requires teamwork and flexibility to provide quality patient care
• Managing appointment requests from both phone calls (inbound and outbound) and electronic requests
• Supporting physician offices through management of designated work-queues
• Ability to perform in a high-volume setting, directly interacting with and addressing customer needs

Qualifications

We provide comprehensive on the job training. If you want to learn more about the role, are passionate about taking care of patients and our community, we encourage you to apply.

Required:

• One year customer service experience with external and/or internal customers

Desired:

• Bi-lingual in Spanish & English speaking preferred
• One year experience in a medical office