Coordinator, Norton Medical Group Access Center, 8:30a-7p

Norton Healthcare, Inc.; Whitner (KY); Vor Ort; USD 32.000 - 44.000; Vollzeit

Zusammenfassung

Norton Healthcare, Inc. is seeking an Access Center Coordinator to schedule medical provider appointments and act as a liaison between patients and physician offices. The role contributes to a positive patient experience and seamless access to care across the Norton Healthcare system.

The position supports high-volume patient interactions, inbound/outbound calls, and electronic requests, with bilingual Spanish/English preferred for improved access and service delivery.

Qualifikationen

• One year customer service experience with external and/or internal customers.
• Bi-lingual in Spanish & English speaking preferred.
• One year experience in a medical office.

Aufgaben

• Scheduling medical provider appointments for patients within medical primary care and specialty offices
• Scheduling appropriately based upon clinical protocols, availability, and payor source
• Acting as a liaison between patients and physician offices
• Ability to function in an environment which requires teamwork and flexibility to provide quality patient care
• Managing appointment requests from both phone calls (inbound and outbound) and electronic requests
• Supporting physician offices through management of designated work-queues
• Ability to perform in a high-volume setting, directly interacting with and addressing customer needs

Kenntnisse

Customer service experience

Jobbeschreibung

Responsibilities

This position will work 4 - 10 hour shifts, Monday-Friday OFF on Tuesdays. Bi-lingual in Spanish & English speaking preferred.

The Access Center Coordinator completes a variety of tasks to ensure proper patient experience throughout the Norton Healthcare system. The initiatives taken by the Access Center Coordinator contribute to overall patient experience, quality of care, and fulfillment of the Norton mission, vision, and values.

• Scheduling medical provider appointments for patients within medical primary care and specialty offices
• Scheduling appropriately based upon clinical protocols, availability, and payor source
• Acting as a liaison between patients and physician offices
• Ability to function in an environment which requires teamwork and flexibility to provide quality patient care
• Managing appointment requests from both phone calls (inbound and outbound) and electronic requests
• Supporting physician offices through management of designated work-queues
• Ability to perform in a high-volume setting, directly interacting with and addressing customer needs

Qualifications

We provide comprehensive on the job training.If you want to learn more about the role, are passionate about taking care of patients and our community, we encourage you to apply.

Required:

• One year customer service experience with external and/or internal customers

Desired:

• Bi-lingual in Spanish & English speaking preferred
• One year experience in a medical office