Bilingual Patient Access & Scheduling Specialist

Sandhills Medical; McBee (SC); On-site; USD 21,000 - 30,000; Full time

Job summary

Sandhills Medical in McBee, South Carolina, is seeking a Patient Service Representative to deliver friendly, efficient front-desk service and support patient flow.

You will register patients, schedule and reschedule visits, verify insurance eligibility, and collect co-pays while guiding patients through cost options.

This role requires bilingual English/Spanish communication, knowledge of medical terminology, and adherence to HIPAA and clinic policies.

Qualifications

• Must have a high school diploma or equivalent.
• Fluent in English and Spanish with strong communication skills.
• Knowledge of medical terminology, procedures, and diagnosis.
• Experience with healthcare insurance and scheduling is a plus.
• Proactive problem-solver with attention to detail and privacy compliance.

Responsibilities

• Greet patients and visitors warmly, ensuring a friendly, professional atmosphere.
• Register and schedule appointments; verify insurance eligibility and front office tasks.
• Collect co-pays and explain sliding fee discount options; assist with payments.
• Assist patients with forms and direct them to appropriate departments as needed.
• Maintain accurate patient records in the EHR and balance cash drawers.
• Ensure HIPAA compliance and alignment with clinic policies; coordinate with billing and clinical staff.
• Communicate delays or cancellations and participate in team meetings.

Skills

Bilingual English/Spanish

Customer service

Multitasking

HIPAA compliance

EHR proficiency

Education

High school diploma

Job description

Sandhills Medical in McBee, South Carolina, is seeking a Patient Service Representative to deliver friendly, efficient front-desk service and support patient flow.

You will register patients, schedule and reschedule visits, verify insurance eligibility, and collect co-pays while guiding patients through cost options.

This role requires bilingual English/Spanish communication, knowledge of medical terminology, and adherence to HIPAA and clinic policies.