Bilingual Patient Access & Scheduling Navigator

All Care Health Center; Council Bluffs (IA); Sur place; USD 20 000 - 28 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Life Insurance

Long-Term Disability

401(k) Match

Bilingual pay

PSLF eligibility

Résumé du poste

All Care Health Center is hiring a Patient Access Representative to serve as the first contact for patients, handling scheduling, registration, insurance verification, and billing inquiries with a focus on exceptional customer service. This full-time role involves coordinating with nursing staff to ensure smooth patient flow and accurate information capture.

The position offers a competitive starting pay of $17.50 per hour, clinic hours Monday through Saturday, and a benefits package including

Qualifications

• Bilingual in both English and Spanish.
• At least one year customer service experience; healthcare setting strongly preferred.
• Basic knowledge of computer systems and data entry skills.

Responsabilités

• Provides exceptional customer service through face to face or phone interactions with all patients and members of the work team to effectively gather accurate information to complete tasks and facilitate patient flow and care.
• Accurately and efficiently register patients and verify insurance eligibility
• Collect nominal fees, insurance copays and account balance payments from patients
• Aids with internal & external incoming calls, and transfer to the appropriate departments.
• Monitor the waiting room area to be sure patients and visitors are assisted in timely manner.
• Responsible to complete appointment reminder/confirmation calls per clinic specifications for future appointments.
• Assist with updating and obtaining sliding fee information according to ACHC guidelines.
• Audit accuracy of account type and update as appropriate based on daily input.
• Collaborates with nursing team and providers to coordinate appointments to meet patient’s needs.

Connaissances

Bilingual English Spanish

Description du poste

All Care Health Center is hiring a Patient Access Representative to serve as the first contact for patients, handling scheduling, registration, insurance verification, and billing inquiries with a focus on exceptional customer service. This full-time role involves coordinating with nursing staff to ensure smooth patient flow and accurate information capture.

The position offers a competitive starting pay of $17.50 per hour, clinic hours Monday through Saturday, and a benefits package including