Bilingual Patient Access Representative

All Care Health Center; Council Bluffs (IA); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Life Insurance

Long-Term Disability

401(k) Match

Bilingual pay

PSLF eligibility

Job summary

All Care Health Center is hiring a Patient Access Representative to serve as the first contact for patients, handling scheduling, registration, insurance verification, and billing inquiries with a focus on exceptional customer service. This full-time role involves coordinating with nursing staff to ensure smooth patient flow and accurate information capture.

The position offers a competitive starting pay of $17.50 per hour, clinic hours Monday through Saturday, and a benefits package including

Qualifications

• Bilingual in both English and Spanish.
• At least one year customer service experience; healthcare setting strongly preferred.
• Basic knowledge of computer systems and data entry skills.

Responsibilities

• Provides exceptional customer service through face to face or phone interactions with all patients and members of the work team to effectively gather accurate information to complete tasks and facilitate patient flow and care.
• Accurately and efficiently register patients and verify insurance eligibility
• Collect nominal fees, insurance copays and account balance payments from patients
• Aids with internal & external incoming calls, and transfer to the appropriate departments.
• Monitor the waiting room area to be sure patients and visitors are assisted in timely manner.
• Responsible to complete appointment reminder/confirmation calls per clinic specifications for future appointments.
• Assist with updating and obtaining sliding fee information according to ACHC guidelines.
• Audit accuracy of account type and update as appropriate based on daily input.
• Collaborates with nursing team and providers to coordinate appointments to meet patient’s needs.

Skills

Bilingual English Spanish

Job description

All Care Health Center’s mission is to provide affordable, comprehensive, high quality health care to the entire community. We will strengthen access to quality-integrated healthcare, by removing barriers for those with the greatest need, and developing community relationships, to enhance the future of our community’s well-being.

We offer a comprehensive benefits package, including:

• Medical, Dental and Vision Insurance;
• Generous time off including:
• Employer paid Life Insurance and Long-Term Disability;
• 401(k) match up to 4%, and more!
• Additional pay for bilingual (Spanish)
• Public Service Loan Forgiveness Program Eligibility

POSITION OVERVIEW

The Patient Access Representatives is the first contact with patients both by telephone as well as in person and provide exceptional customer service through scheduling, registration, insurance verification, collection of payments and investigation of patient billing discrepancies.

SCHEDULE AND PAY

This is a full-time (40 hour) position.

Clinic Open: Monday – Thursday 8AM - 7PM, Friday 8AM – 5PM, and Saturday 8AM – 12PM. Scheduling needs will be discussed during interview.

The pay depends on experience and starts at $17.50/hour.

DUTIES

• Provides exceptional customer service through face to face or phone interactions with all patients and members of the work team to effectively gather accurate information to complete tasks and facilitate patient flow and care.
• Accurately and efficiently register patients and verify insurance eligibility
• Collect nominal fees, insurance copays and account balance payments from patients
• Aids with internal & external incoming calls, and transfer to the appropriate departments.
• Monitor the waiting room area to be sure patients and visitors are assisted in timely manner.
• Responsible to complete appointment reminder/confirmation calls per clinic specifications for future appointments.
• Assist with updating and obtaining sliding fee information according to ACHC guidelines.
• Audit accuracy of account type and update as appropriate based on daily input.
• Collaborates with nursing team and providers to coordinate appointments to meet patient’s needs.

QUALIFICATIONS

• Bilingual in both English and Spanish
• At least one year customer service experience; healthcare setting strongly preferred
• Basic knowledge of computer systems and data entry skills

At All Care Health Center, we are committed to providing an environment of equal employment opportunities to all applicants without regard to race, color, religion, marital status, age, national origin, physical or mental disability, pregnancy, gender, sexual orientation, gender identity orexpression, veteran status, or any other status protected under applicable law.

This employer participates in E-Verify, a federal program that confirms employment eligibility for all new hires. Upon accepting a job offer, you will be required to complete a Form I-9 to verify your identity and employment authorization to work in the United States.

If you need assistance or an accommodation in applying for this or other job postings, please contact the HR department at [phone].