Bilingual Patient Access Navigator — Call Center

Legacy Community Health Services; Houston (TX); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Paid Time Off & Paid Company Holidays

Medical, Dental, Vision & Life Ins. (P

Flexible Spending Account (FSA)

403(b) Retirement Plan with Company M

Short-Term & Long-Term Disability

$0 Copay for Legacy Provider visits

$0 Copay for prescriptions filled at-L

Travel Insurance & Pet Insurance

Subsidized Gym Membership

And much more!

Job summary

Legacy Community Health is seeking a Bilingual Call Center Specialist (English/Spanish) to be the first point of contact for patients seeking care in Houston. This role schedules appointments, shares information, and ensures a professional, accurate experience that connects patients with the services they need.

Operate in a structured call-center environment Monday through Friday, 7AM–5PM. You should communicate clearly, stay organized, and uphold HIPAA guidelines while supporting clinical and

Qualifications

• High school graduate or equivalent required.
• 1-2 years customer service experience highly preferred.
• Clinical office support experience highly preferred.

Responsibilities

• Manage inbound/outbound calls in a call-center environment.
• Schedule patient appointments following established protocols and processes.
• Discuss referrals, insurance status, and eligibility to ensure access to care.
• Maintain updated patient records and data entry with accuracy.
• Follow HIPAA policies and ensure proper confidentiality.
• Communicate with clinical/departments to ensure patient care requirements are met.
• Identify high-risk or urgent symptoms and relay to clinical staff as needed.
• Demonstrate strong customer service, listening skills, and phone etiquette.

Skills

Customer service oriented

Pleasant, professional phone voice

Multi-tasking / call handling

Strong verbal and written grammar

Keyboard typing / data-entry

MS Windows / Email / online forms

Basic math / filing

Patient scheduling experience

Punctuality / attendance

Bilingual English/Spanish

Education

High school diploma or equivalent

Job description

Legacy Community Health is seeking a Bilingual Call Center Specialist (English/Spanish) to be the first point of contact for patients seeking care in Houston. This role schedules appointments, shares information, and ensures a professional, accurate experience that connects patients with the services they need.

Operate in a structured call-center environment Monday through Friday, 7AM–5PM. You should communicate clearly, stay organized, and uphold HIPAA guidelines while supporting clinical and