Patient Access Scheduler

AccessHealth; Houston (TX); In loco; USD 21.000 - 30.000; Tempo pieno

Descrizione del lavoro

Paycom - ATS in Houston seeks a Patient Access Scheduler to ensure timely patient appointments. You will coordinate schedules with clinical staff and verify patient demographics and insurance, delivering excellent service at every interaction.

This fast-paced role requires strong communication, teamwork, HIPAA privacy adherence, and the ability to handle multiple tasks across locations as needed.

Competenze

• One year medical setting or three years customer service experience.
• Excellent customer service with strong verbal and written skills.
• Comfortable with fast-paced environment and 50+ calls per day.
• Ability to handle multiple tasks and show initiative.
• Teamwork and respect for staff, patients, and partners.
• HIPAA confidentiality and privacy practices.
• Ability to travel to multiple locations as needed.
• Familiarity with basic math, billing, and insurance concepts.
• Bilingual in Spanish required.

Mansioni

• Available for incoming calls at all times.
• Answering calls in a prompt, courteous and professional manner.
• Managing the calls and redirecting conversations for optimum outcomes.
• Manage provider schedules to align with scheduling guidelines.
• Ensure patient demographics and insurance are entered, verified & updated.
• Provide information to callers per clinic policies and procedures.
• Communicate patient messages to clinical staff via phone note or in person.
• Initiate outgoing calls to reschedule missed appointments and secure new patients.
• Work with other departments to increase patient count and productivity.
• Meet call metrics as assigned.
• Complete reports as assigned.
• Participate in projects and meetings, and complete other tasks.

Conoscenze

Customer service

Communication

Call handling

Teamwork

Problem solving

Bilingual Spanish

Typing

HIPAA/compliance awareness

Initiative

Formazione

High school diploma or GED

Descrizione del lavoro

Job Details

Job Location: Pinnacle - Houston, TX 77053-1800, Education Level: High School, Travel Percentage: None, Job Shift: Day, JOB SUMMARY: The Patient Access Scheduler will be responsible for assuring that patients and potential patients are scheduled to receive services using the tools and guidelines provided. In addition the Patient Access Scheduler will provide excellent customer service at all times when communication with patients. The Patient Access Scheduler will be responsible for the management and efficiency of all schedules; working closely with clinical staff and other departments within the healthcare center assuring that appointments are appropriately scheduled in a timely manner in regards to the patients needs. The Patient Access Scheduler will lead the organization in building trust, comfort and rapport with clients and potential clients.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• 1. Available for incoming calls at all times.
• 2. Answering calls in a prompt, courteous and professional manner.
• 3. Managing the calls and redirecting the conversations for optimum outcomes.
• 4. Manage provider(s) schedules to ensure that the all appointments are aligned with the scheduling guidelines.
• 5. Ensures patient demographics and insurance(s) are entered, verified & updated as needed.
• 6. Provides information to callers, in accordance with the clinics Policies and Procedures.
• 7. Communicates patient messages to clinical staff via phone note or in person for special circumstances.
• 8. Initiating outgoing calls to patients rescheduling missed appointments and securing new patients.
• 9. Working with other departments and program coordinators to increase patient count and productivity.
• 10. Meeting call metrics as assigned.
• 11. Complete reports as assigned.
• 12. Participate in projects and meetings, and complete other tasks assigned by management.

SKILLS AND EXPERIENCE:

• 1. One year of work experience in a medical setting, or three years of customer service/receptionist experience perferred.
• 2. Must have excellent customer service skills demonstrating Strong verbal, written and communication skill along with active listening skills.
• 3. Comfortable working in a fast-paced environment handling more than 50 calls per day.
• 4. Must have a strong work ethic and the ability to handle a variety of tasks.
• 5. Demonstrates initiative and works cooperatively to identify and implement quality improvements.

Job Description Aug 2019

• 6. Demonstrates teamwork and respect for fellow staff, team members, patients, and community partners.
• 7. Exercises problem-solving and conflict resolution skills when handling patient or staff complaints.
• 8. Cultural sensitivity and demonstrated ability to work with diverse groups of people.
• 9. Highly professional, personable and must share the organizations mission to patient care.
• 10. Familiarity with office machines, such as computers, faxes, photocopiers.
• 11. Knowledge of basic math, billing and insurance principals.
• 12. Must be flexible to grow with the organization as well as the ability and willingness work alternative shifts and/ or weekends and travel to multiple locations as needed.
• 13. Practices confidentiality and privacy protocols in accordance with clinic and HIPAA regulations.

Qualifications: EDUCATION/LICENSURE/CERTIFICATION QUALIFICATIONS:

MINIMUM JOB REQUIREMENTS/EDUCATION

• High school diploma or GED certificate
• Typing ability required.
• Bilingual in Spanish required