Bilingual Patient Access & Registration Specialist

Emerus; Greendale (WI); On-site; USD 22,000 - 30,000; Full time

Job summary

Emerus in Wisconsin is seeking a Patient Access Specialist to serve as a liaison between patient/family, payers, and the care team, handling demographics, insurance verification, and upfront collections.

You will ensure EMTALA compliance, protect patient safety, and support the revenue cycle by accurate data entry, benefit verification, and timely authorizations. Strong customer service and attention to detail are essential.

Qualifications

• High School Diploma or GED, required.
• 2 years of patient registration and insurance verification experience in a health care setting, preferred.
• Emergency Department registration experience, strongly preferred.
• Knowledge of various insurance plans (HMO, PPO, POS, Medicare, Medicaid) and payors, required.
• Basic understanding of medical terminology.
• Excellent customer service.
• Working knowledge of MS Office (MS Word, Excel and Outlook), strongly preferred.
• Position requires fluency in English; written and oral communication.
• Fluency in both English & Spanish is a requirement in the El Paso Market.
• Pennsylvania Candidates: Act 33 (Child Abuse History Clearance), & Act 73 (FBI Fingerprint Criminal History Clearance) completed within the last 5 years, or must be obtained prior to start date.

Responsibilities

• Maintain EMTALA, DNV, HIPAA and all other hospital and government regulations applicable to the Admissions settings and in handling of Medical Records
• Provide excellent customer service at all times by effectively meeting customer needs, understanding who the customers are, and building quality relationships
• The Patient Access Specialist plays a role in protecting patient safety by ensuring each patient is properly identified and triaged when they arrive to the hospital
• Answer telephone in a professional and courteous manner, record messages and communicate to appropriate medical staff
• Provide and obtain signatures on required forms and consents
• Obtain, verify, and enter complete and accurate demographic information on all accounts to facilitate smooth processing through the revenue cycle
• Verify insurance benefits for all plans associated with patient, confirming the correct payor and plan is entered into the patient accounting system
• Obtain insurance authorizations as required by individual insurance plans where applicable
• Maximize the efficiency and accuracy of the collection process by pursuing collections at the time of service in a customer service-oriented fashion
• Scan all registration and clinical documentation into the system and maintain all medical records
• Assist with coordinating the transfer of patients to other hospitals when necessary
• Respond to medical record requests from patients, physicians and hospitals
• Maintain cash drawer according to policies
• Maintain log of all patients, payments received, transfers and hospital admissions
• Maintain visitor/vendor log

Education

High School diploma or GED

Tools

MS Office

Job description

Emerus in Wisconsin is seeking a Patient Access Specialist to serve as a liaison between patient/family, payers, and the care team, handling demographics, insurance verification, and upfront collections.

You will ensure EMTALA compliance, protect patient safety, and support the revenue cycle by accurate data entry, benefit verification, and timely authorizations. Strong customer service and attention to detail are essential.