Bilingual Patient Access Navigator — Community Health

Health Services of North Texas; Wylie (TX); On-site; USD 25,000 - 33,000; Full time

Job summary

Health Services of North Texas is seeking a Patient Access Navigator to join a community health team. The role focuses on intake, eligibility screening, enrollment support, and patient education within a medical office setting.

The ideal candidate will have a 1-year front-office medical background, strong bilingual communication skills (English/Spanish), and solid knowledge of insurance programs such as Medicaid/Medicare. A cooperative, detail-oriented approach is essential.

Qualifications

• Education: Associates degree or equivalent experience
• Minimum 1-year previous full-time experience in a front office role within a medical environment
• Experience with benefits and coverage for programs like Medicaid, Medicare and ACA
• Knowledge of medical terminology including previous intake experience; scheduling and payment collections
• Bilingual skills (Spanish/English) preferred
• Exceptional customer service skills
• Knowledge of 3rd party reimbursement programs
• Strong computer skills (including familiarity with electronic health record systems)
• Strongly developed attention to detail
• Ability to adapt easily to changing environments
• Ability to multi-task in a busy environment
• Ability to communicate effectively with all levels of the organization
• Ability to organize and prioritize
• Ability to maintain confidentiality
• Must have proven skills in working independently, self-motivated and goal oriented
• Ability to work flexible hours, as registration responsibilities may dictate

Responsibilities

• Screens patients for eligibility for programs/healthcare coverage and supports enrollment.
• Support patient payer portal scheduling and monitoring
• Gathers pertinent patient, clinical and financial information to optimize the patient’s quality of care.
• Communicates with referral sources, new patients, and their family members to educate on HSNT services.
• Processes registration information by performing various duties including insurance verifications, determining the coordination of benefits, and working with various internal sources to understand HSNT’s financial assistance policies and effectively communicate it to patients.
• Responsible for accurately entering all new patient information into Electronic Medical Record (EMR) system.
• Coordinates inbound hospital referrals, MOUs, and is the point of contact for communication partner needs.
• Places outbound calls to potential patients.
• Develops and maintains effective working relationships with Providers, Care Managers, Managed Care Organizations, and other pertinent payer/referral sources.
• Maintains and protects the confidentiality of patient information, enforces patient rights regarding privacy, personal property, and grievances.
• Communicates timely and accurately with referral source and other HSNT departments to ensure coordinated and comprehensive care contributes to the total plan of care.
• Participates in quality initiatives as needed.
• May perform other duties as assigned by the Business Office Manager and Senior Practice Administrator.

Skills

Customer service

Bilingual Spanish/English

Attention to detail

Multi-tasking

Communication

Confidentiality

Independent, self-motivated

Education

Associates degree or equivalent experience

Tools

EHR systems

Job description

Health Services of North Texas is seeking a Patient Access Navigator to join a community health team. The role focuses on intake, eligibility screening, enrollment support, and patient education within a medical office setting.

The ideal candidate will have a 1-year front-office medical background, strong bilingual communication skills (English/Spanish), and solid knowledge of insurance programs such as Medicaid/Medicare. A cooperative, detail-oriented approach is essential.