Bilingual Spanish-Speaking Patient Navigator & Concierge

Houston Methodist; Houston (TX); On-site; USD 42,000 - 54,000; Part time

Job summary

Houston Methodist in Houston, TX, is seeking a PRN Patient Services Specialist to coordinate care across inpatient, outpatient, and physician office settings. This role focuses on international patients and special constituencies, serving as the primary care journey coordinator from initial engagement through treatment, discharge, and follow-up.

The position requires Spanish proficiency, a Bachelor’s degree or equivalent experience, and at least five years in a hospital or clinic environment.

Qualifications

• Bilingual required: Spanish and English.
• Five years of hospital or clinic experience.
• Strong communication and customer service skills.
• Proficiency in medical terminology.
• Knowledge of physician referral protocols and hospital workflows.

Responsibilities

• Serve as a liaison between patients, families, and providers for clear communication.
• Provide interpretation and culturally sensitive guidance.
• Coordinate appointments, follow-ups, and referrals.
• Enhance patient experience and address service concerns.
• Maintain accurate records in electronic health systems.
• Collaborate with clinical and administrative teams to improve patient flow.

Skills

Spanish fluency

Communication skills

Care coordination

Interpreting

Patient advocacy

Education

Bachelor's degree or equivalent experience

Tools

Electronic Health Records

Job description

Houston Methodist in Houston, TX, is seeking a PRN Patient Services Specialist to coordinate care across inpatient, outpatient, and physician office settings. This role focuses on international patients and special constituencies, serving as the primary care journey coordinator from initial engagement through treatment, discharge, and follow-up.

The position requires Spanish proficiency, a Bachelor’s degree or equivalent experience, and at least five years in a hospital or clinic environment.