Bilingual Healthcare Advocate - Patient Access & Support

Carenet Health; San Antonio (TX); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

PTO and holidays

FSAs

Wellness programs

Career development

Job summary

Carenet Health, a provider of patient and member support services in Texas, is hiring immediately for a Bilingual Healthcare Advocate. The role focuses on inbound/outbound calls, delivering accurate information with empathy, and documenting interactions in required systems.

Compliance with scripts and processes is essential for quality and security. We offer competitive benefits, training, and opportunities for career development.

Qualifications

• High school diploma or equivalent required; college coursework preferred.
• Minimum of 0-2 years of experience in a call center, healthcare, or customer service environment preferred.
• Strong verbal and written communication skills with a patient- and service-focused mindset.
• Ability to follow structured processes, scripts, and compliance requirements consistently.
• Basic computer literacy and ability to navigate multiple systems simultaneously.
• Strong attention to detail and ability to accurately document information.
• Ability to handle sensitive information with professionalism and discretion.
• Willingness to learn healthcare terminology, systems, and workflows.
• Ability to perform effectively in a fast-paced, metrics-driven environment.

Responsibilities

• Handle inbound and outbound calls related to healthcare services, benefits, scheduling, and member support.
• Provide accurate information and guidance while demonstrating empathy and professionalism.
• Follow approved scripts, workflows, and escalation procedures.
• Document member or patient interactions accurately and completely in required systems.
• Identify and escalation procedures.
• Maintain adherence to schedules, attendance policies, and break requirements.
• Participate in coaching sessions, quality reviews, and team meetings.
• Support operational initiatives aimed at improving service quality and member experience.
• Stay current on healthcare processes, systems, and compliance requirements.
• Maintain confidentiality of all sensitive member and organizational information.

Skills

Verbal communication

Written communication

Attention to detail

Discretion

Fast-paced environment

Education

High school diploma or equivalent

Job description

Carenet Health, a provider of patient and member support services in Texas, is hiring immediately for a Bilingual Healthcare Advocate. The role focuses on inbound/outbound calls, delivering accurate information with empathy, and documenting interactions in required systems.

Compliance with scripts and processes is essential for quality and security. We offer competitive benefits, training, and opportunities for career development.