Bilingual Front Desk & Call Center - Patient Services

North-Texas-Area-Community-Health-Centers-Inc; Sansom Park (TX); On-site; USD 26,000 - 30,000; Full time

Job summary

North Texas Area Community Health Centers is seeking a friendly Patient Services Representative to join our front desk and call center teams in Fort Worth, Texas. You will greet patients, register new and returning patients, verify insurance, collect copays, and coordinate appointments, while delivering excellent customer service in a fast-paced healthcare setting.

The role requires a high school diploma, bilingual English/Spanish, and experience with EHR systems.

Qualifications

• High school diploma or GED required.
• Healthcare front office experience preferred.
• Experience with EHR systems preferred.
• Bilingual in English and Spanish required.
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Excellent telephone etiquette.

Responsibilities

• Answer incoming calls professionally and assist patients with questions.
• Schedule, reschedule, and cancel appointments.
• Respond to appointment inquiries and provide service information.
• Route calls to appropriate departments.
• Make appointment reminder calls and follow up.
• Document calls and patient interactions in the EHR.
• Maintain courteous and professional telephone presence.
• Coordinate with clinical and administrative staff to ensure patient flow.

Skills

Customer service

Communication

Multitasking

Telephone etiquette

Bilingual in English and Spanish

Attention to detail

Education

High school diploma or GED

Tools

EHR systems

Insurance verification

Job description

North Texas Area Community Health Centers is seeking a friendly Patient Services Representative to join our front desk and call center teams in Fort Worth, Texas. You will greet patients, register new and returning patients, verify insurance, collect copays, and coordinate appointments, while delivering excellent customer service in a fast-paced healthcare setting.

The role requires a high school diploma, bilingual English/Spanish, and experience with EHR systems.