Bilingual Patient Access & Flow Coordinator

SB CLINICAL PRACTICE MANAGEMENT PLAN INC; Village of Lake Grove (NY); On-site; USD 27,000 - 34,000; Full time

Job summary

SB CLINICAL PRACTICE MANAGEMENT PLAN INC is seeking a Patient Navigator to support front desk operations and coordinate the daily workflow at the Lake Grove/Commack sites. The role includes assisting with patient transportation between locations and ensuring smooth patient flow.

The position requires strong organizational and communication skills, positive patient interaction, and the ability to use EMR systems. Some evening and weekend coverage may be required to meet patient needs.

Qualifications

• High School diploma or GED.
• Strong organizational and communication skills (both verbal and written).
• Excellent typing skills and friendly telephone etiquette.

Responsibilities

• Greets all scheduled patients upon arrival.
• Assess telephone calls, including determining urgency of calls and referring urgent medical queries to physician or nurse immediately.
• Utilize Staxi Chairs to assist with transporting patients between vehicle and appointment.
• Track all New Patient Inquiries including patient demographics, appointment date, and provider scheduled.
• Follow up with newly scheduled patients to assess patient experience.
• Perform receptionist duties including answering, screening, and routing calls; take messages and ensure delivery.

Skills

Strong organizational skills

Excellent typing skills

Friendly telephone etiquette

Bilingual in Spanish

Education

High School diploma/GED

Job description

SB CLINICAL PRACTICE MANAGEMENT PLAN INC is seeking a Patient Navigator to support front desk operations and coordinate the daily workflow at the Lake Grove/Commack sites. The role includes assisting with patient transportation between locations and ensuring smooth patient flow.

The position requires strong organizational and communication skills, positive patient interaction, and the ability to use EMR systems. Some evening and weekend coverage may be required to meet patient needs.