Patient Navigator & Front Desk Coordinator

SB Clinical Practice Management Plan; Village of Lake Grove (NY); On-site; USD 27,000 - 34,000; Full time

Job summary

The Patient Navigator at Stony Brook CPMP Ambulatory Lake Grove/Commack location coordinates front desk operations, patient flow, and transportation support. This full-time role requires occasional travel between Commack and Lake Grove to ensure smooth daily operations and patient care.

Responsibilities include greeting patients, assessing calls, assisting with mobility, using EMR for appointments, and maintaining a courteous, HIPAA-compliant environment with flexible hours including evenings

Qualifications

• High School diploma or GED required.
• Strong organizational and communication skills (verbal and written).
• Excellent typing skills and friendly telephone etiquette.

Responsibilities

• Greet all scheduled patients and manage front desk operations.
• Assess calls and route urgent medical queries to provider or nurse.
• Assist with patient transport using Staxi chairs.
• Track new patient inquiries and scheduling details.
• Maintain EMR and other systems for appointment navigation.
• Ensure ADA equipment is functional and reception area is clean and organized.
• Provide coverage for evenings and weekends as needed.
• Coordinate with security for patient safety and mobility aids.

Skills

Organizational skills

Communication skills

Typing skills

Telephone etiquette

Education

High School diploma or GED

Tools

EMR systems

Practice management system

Job description

The Patient Navigator at Stony Brook CPMP Ambulatory Lake Grove/Commack location coordinates front desk operations, patient flow, and transportation support. This full-time role requires occasional travel between Commack and Lake Grove to ensure smooth daily operations and patient care.

Responsibilities include greeting patients, assessing calls, assisting with mobility, using EMR for appointments, and maintaining a courteous, HIPAA-compliant environment with flexible hours including evenings