Bilingual Passenger Service Agent — English/Spanish

Swissport; Phoenix (AZ); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Swissport in Phoenix, AZ is seeking a Passenger Service Agent to deliver passenger services, including reservations, ticketing, baggage handling, and check-in, in a fast-paced aviation environment.

This full-time role offers health benefits, 401(k) with match, paid time off, holidays, and opportunities to assist special passengers and manage flight interruptions. Strong communication and bilingual English/Spanish are preferred; ability to work independently and follow procedures is required.

Qualifications

• High School diploma or GED equivalent.
• Bilingual in English/Spanish; additional languages are a plus.
• Customer service experience.
• Strong communication skills in English; other languages encouraged.

Responsibilities

• Inspect and verify passenger documentation.
• Issue boarding passes and reschedule passengers after interruptions.
• Process baggage and calculate related fees when applicable.
• Assist passengers with check-in, special needs, VIPs and UM passengers.
• Direct passengers through Customs and immigration procedures and handle announcements.
• Operate jet way and airline reservation software; complete required paperwork.

Skills

Bilingual (English/Spanish)

Excellent communication

Customer service

Independent work

Attention to detail

Team-oriented

Education

High School diploma or GED

Tools

Airline reservation software

Job description

Swissport in Phoenix, AZ is seeking a Passenger Service Agent to deliver passenger services, including reservations, ticketing, baggage handling, and check-in, in a fast-paced aviation environment.

This full-time role offers health benefits, 401(k) with match, paid time off, holidays, and opportunities to assist special passengers and manage flight interruptions. Strong communication and bilingual English/Spanish are preferred; ability to work independently and follow procedures is required.