Airport Passenger Services Specialist

Swissport; Phoenix (AZ); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

401(k)

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Swissport in Phoenix, United States, seeks a Passenger Service Agent to provide essential passenger and customer services, including reservations, ticketing, baggage handling, and check-in. The role requires a positive, customer-focused approach with strong English skills and Spanish language ability.

The position offers full-time hours with a pay rate of $18 per hour and a benefits package including health and wellness programs, a 401(k) with company match, paid vacation, sick time, and

Qualifications

• High School diploma or GED equivalent.
• Must have a valid driver's license.
• Strong English language skills both spoken and written.
• Proven customer service experience.

Responsibilities

• Inspect and verify passenger documentation.
• Issue boarding passes and reschedule affected passengers.
• Manage baggage processing and fee calculation if applicable.
• Assist passengers with arrivals, check-in, and special needs.
• Direct passengers through Customs, Immigration, and Quarantine as required.
• Operate jet way, reservation and ticketing software, and related equipment.

Skills

Customer service

Communication

English fluency

Spanish language

Education

High School diploma or GED

Tools

Airline reservation software

Job description

Swissport in Phoenix, United States, seeks a Passenger Service Agent to provide essential passenger and customer services, including reservations, ticketing, baggage handling, and check-in. The role requires a positive, customer-focused approach with strong English skills and Spanish language ability.

The position offers full-time hours with a pay rate of $18 per hour and a benefits package including health and wellness programs, a 401(k) with company match, paid vacation, sick time, and