PHX Passenger Service Agent - Bilingual (English/ Spanish)

Swissport; Phoenix (AZ); Vor Ort; USD 20.000 - 29.000; Vollzeit

Benefits dieser Stelle

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Zusammenfassung

Swissport in Phoenix, AZ is seeking a Passenger Service Agent to deliver passenger services, including reservations, ticketing, baggage handling, and check-in, in a fast-paced aviation environment.

This full-time role offers health benefits, 401(k) with match, paid time off, holidays, and opportunities to assist special passengers and manage flight interruptions. Strong communication and bilingual English/Spanish are preferred; ability to work independently and follow procedures is required.

Qualifikationen

• High School diploma or GED equivalent.
• Bilingual in English/Spanish; additional languages are a plus.
• Customer service experience.
• Strong communication skills in English; other languages encouraged.

Aufgaben

• Inspect and verify passenger documentation.
• Issue boarding passes and reschedule passengers after interruptions.
• Process baggage and calculate related fees when applicable.
• Assist passengers with check-in, special needs, VIPs and UM passengers.
• Direct passengers through Customs and immigration procedures and handle announcements.
• Operate jet way and airline reservation software; complete required paperwork.

Kenntnisse

Bilingual (English/Spanish)

Excellent communication

Customer service

Independent work

Attention to detail

Team-oriented

Ausbildung

High School diploma or GED

Tools

Airline reservation software

Jobbeschreibung

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary

Passenger Service Agent provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer complaints and other duties as assigned.

The expected pay rate is $18.00/hour. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.

Your activities

• Inspect and verify passenger documentation
• Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
• Manage passenger baggage processing including handling and fee calculation if applicable
• Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
• Direct passengers through Customs, Immigration, and Quarantine, as required
• Make public address announcements as required
• Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
• Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
• Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software
• Produce all required, work-related documentation
• Other duties as assigned

Your profile

• High School diploma or GED equivalent
• Bilingual (English/ Spanish)
• Passionate about customer service and must have relevant work experience
• Excellent communication skills (written and verbal) in country specific language
• Additional languages desirable
• Commitment to continuous improvement
• Self motivated and able to work independently
• Attentive to detail and numerate
• Ability to follow processes and procedures and apply flexible approach when required
• Must be able to type and learn airline specific computer reservation/ ticketing software
• Willingness to work in inclement weather

What We Offer

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at https://careers.swissport.comto learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!