Bilingual Parts Specialist: Customer Service & Tech Support

O'Reilly Auto Parts; North Liberty (IA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

Stock purchase plan & 401k

Medical, dental, vision insurance

Employee health programs

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts in Iowa is seeking a Parts Specialist to deliver high-level service to retail and installer customers while assisting store management with daily tasks.

Bilingual candidates are encouraged to apply, and the role includes cash handling, credit card processing, and on-site store operations. This position supports the professional customer base and involves training and multi-tasking in a fast-paced environment.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet retail/walk-in customers in a friendly, courteous manner and assist with merchandise selection.
• Support managers and installer service specialists for professional customers as needed.
• Process exchanges and returns for credit per company policies.
• Answer store calls, lookup parts, quote prices, and promote related items and Low-Price Guarantee.

Skills

Customer service

Multitasking

Spanish language (preferred)

Alphanumeric matching

Job description

O'Reilly Auto Parts in Iowa is seeking a Parts Specialist to deliver high-level service to retail and installer customers while assisting store management with daily tasks.

Bilingual candidates are encouraged to apply, and the role includes cash handling, credit card processing, and on-site store operations. This position supports the professional customer base and involves training and multi-tasking in a fast-paced environment.