Automotive Parts Specialist - Bilingual Customer Expert

O'Reilly Auto Parts; Clive (IA); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Competitive wages and PTO

Stock Purchase Plan & 401k starting on

Medical, Dental, Vision Insurance

Flexible Spending Account (FSA)

TeamMember Health/Wellbeing Programs

Tuition education assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist in Clive, IA to deliver high levels of customer service to retail and installer customers and support store management with tasks.

The role emphasizes greeting customers, assisting with merchandise selection, processing transactions, and performing in-store services. Bilingual candidates are encouraged to apply and training will be provided.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Follow and promote all company customer service programs, i.e. Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
• Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
• Assist managers and/or installer service specialists in serving the professional customers as needed and directed.
• Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, looking up parts and quoting prices.
• Process exchanges and returns for credit in a friendly manner, and in accordance with company policies and procedures.
• Address and resolve customer complaints in a friendly manner.
• Assist with daily image maker and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc.
• Perform various daily operational tasks, e.g., stock adjustments, inventory cycle counts.
• Operate brake lathe and other store test equipment after training.
• Perform in-store services for customers (state/local laws permitting).
• Occasionally drive a delivery vehicle when needed.

Skills

Alphanumeric sequence matching

Customer service excellence

Multitasking (in-store & phone)

Spanish language skills

Education

ASE certification

Job description

O'Reilly Auto Parts is seeking a Parts Specialist in Clive, IA to deliver high levels of customer service to retail and installer customers and support store management with tasks.

The role emphasizes greeting customers, assisting with merchandise selection, processing transactions, and performing in-store services. Bilingual candidates are encouraged to apply and training will be provided.