Bilingual Parts Specialist - Customer Service & Auto Tech

O'Reilly Auto Parts; Danville (KY); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k with employer contributions from

Medical, dental, vision insurance

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to provide high-level service to retail and installer customers and support store management. Bilingual candidates are encouraged to apply, with responsibilities ranging from greeting customers to handling cash transactions and returns.

The role includes assisting professional customers and performing in-store services where allowed. This position emphasizes excellent customer service, efficient multitasking, and adherence to company policies.

Qualifications

• Ability to quickly match alphanumeric sequences
• Provide outstanding, friendly and professional customer service
• Multitask, handling customers on the phone and in-store simultaneously

Responsibilities

• Greet customers and assist with merchandise selection
• Support professional customers and installers as needed
• Handle cash, credit card transactions and returns
• Address customer complaints and resolve issues
• Assist with daily store operations and maintenance
• Perform in-store services and simple diagnostic tasks where allowed
• Drive deliveries when required and trained

Skills

Customer service

Multitasking

Bilingual (Spanish desirable)

Education

ASE certification

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to provide high-level service to retail and installer customers and support store management. Bilingual candidates are encouraged to apply, with responsibilities ranging from greeting customers to handling cash transactions and returns.

The role includes assisting professional customers and performing in-store services where allowed. This position emphasizes excellent customer service, efficient multitasking, and adherence to company policies.