Bilingual Parts Specialist: Customer Service & Tech Support

O'Reilly Auto Enterprises, LLC; Lancaster (NH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Stock Purchase Plan

401k Plan

Paid Time Off

Wellbeing Programs

Tuition Assistance

Career Growth

Job summary

O’Reilly Auto Parts is hiring a Parts Specialist to provide outstanding service to retail and installer customers, supporting store management. Bilingual candidates are encouraged to apply.

You will greet customers, help select merchandise, process transactions, handle exchanges, and assist with stock, planogram updates, and basic in-store services. This role requires strong communication and multitasking in a fast-paced environment.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.
• Fluency in Spanish preferred.

Responsibilities

• Greet customers and assist in merchandise selection.
• Support store management and serve professional customers as needed.
• Process cash, checks, and card transactions.
• Handle exchanges and returns per policy.
• Address customer complaints in a friendly manner.
• Perform daily store tasks and image updates.

Skills

Customer service

Multitasking

Spanish language

Alphanumeric matching

Automotive parts knowledge

Education

ASE certification

Tools

Weatherly index system

Job description

O’Reilly Auto Parts is hiring a Parts Specialist to provide outstanding service to retail and installer customers, supporting store management. Bilingual candidates are encouraged to apply.

You will greet customers, help select merchandise, process transactions, handle exchanges, and assist with stock, planogram updates, and basic in-store services. This role requires strong communication and multitasking in a fast-paced environment.