Bilingual Parts Specialist – Customer Service Expert

O'Reilly Auto Parts; Edinburg (TX); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k with company match

Medical, dental, vision

FSA option

Wellbeing programs

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts is seeking a Parts Specialist to assist retail and installer customers with merchandise selection and high-quality service. Bilingual candidates are encouraged to apply and will support store management in daily operations and customer care.

The role requires promoting service programs, processing payments, and addressing customer needs with accuracy and courtesy. Training, stock handling, and occasional deliveries may be required.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must multitask between phone and in-store customers.

Responsibilities

• Greet customers and assist with merchandise selection.
• Promote customer service programs.
• Assist professional customers as needed.
• Process payments and refunds per policy.
• Handle exchanges/returns and assure security of cash drawer.
• Operate store equipment after training.
• Drive for deliveries when needed.
• Address customer complaints.
• Perform daily store tasks and planograms updates.

Skills

Customer service

Multitasking

Alphanumeric matching

Spanish language

Education

ASE certification

Tools

Weatherly index system

Automotive parts cataloging

Job description

O’Reilly Auto Parts is seeking a Parts Specialist to assist retail and installer customers with merchandise selection and high-quality service. Bilingual candidates are encouraged to apply and will support store management in daily operations and customer care.

The role requires promoting service programs, processing payments, and addressing customer needs with accuracy and courtesy. Training, stock handling, and occasional deliveries may be required.