Bilingual Part-Time Resident Services Admin—In-Office

The Community Builders, Inc.; Northern (KY); Hybrid; USD 34,000 - 49,000; Part time

Benefits offered by this job

Paid holidays

PTO accruals

Health savings accounts

Life & disability insurance

403(b) with company match

Commuter/parking FSA

Critical Illness Insurance

Employee assistance program

Job summary

The Community Builders, Inc. is seeking an Administrative Assistant for a part-time, in-office role (20 hours per week). The position emphasizes excellent customer service to residents, guests and team members, with bilingual English/Spanish communication and strong Microsoft Office skills.

Knowledge of Yardi is a plus and the environment supports community engagement tasks. The successful candidate will manage inquiries, process applications, coordinate appointments, and assist the Maintenance

Qualifications

• High school diploma or GED required.
• 1+ year customer service/administrative experience in property/hotel/retail.
• Proficiency with Microsoft Office.
• Experience with Yardi is a plus.

Responsibilities

• Answer calls promptly with strong customer service.
• Schedule appointments and conduct in-person visits as needed.
• Listen to resident requests and refer them as appropriate.
• Develop relationships with residents and build trust.
• Initiate maintenance service requests and follow up.
• Greet prospective tenants and show properties per procedures.
• Process applications and follow up with applicants.
• Pre-qualify prospects per procedures and housing requirements.
• Conduct service inspections with the team to ensure move-in condition.
• Facilitate community engagement activities with residents.
• Prepare recertifications and lease renewals; enter data into tracking system.

Skills

Customer service

Bilingual English/Spanish

Typing 35 wpm

MS Office

Education

High school diploma or GED

Tools

Yardi software

Job description

The Community Builders, Inc. is seeking an Administrative Assistant for a part-time, in-office role (20 hours per week). The position emphasizes excellent customer service to residents, guests and team members, with bilingual English/Spanish communication and strong Microsoft Office skills.

Knowledge of Yardi is a plus and the environment supports community engagement tasks. The successful candidate will manage inquiries, process applications, coordinate appointments, and assist the Maintenance