Part-Time Administrative Assistant

The Community Builders Inc.

Truro (MA)

On-site

USD 34,000 - 49,000

Part time

7 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid holidays

PTO accruals

HSA contributions

Life & Disability Insurance

403(b) retirement plan with match

Commuter/parking benefits

Employee Assistance Program

Job summary

The Community Builders, Inc. in MA is seeking a part-time Administrative Assistant to provide superior service to residents, guests and staff at the property site.

You will support the Community/Services Maintenance Manager with a range of administrative tasks while ensuring regulatory compliance. Responsibilities include answering calls, scheduling visits, processing applications, handling rent payments, keeping records and coordinating with maintenance and community events.

Qualifications

High school diploma or GED required.
Customer service/Administrative experience in Property/Hotel/Retail, 1+ year.
Experience with Microsoft Office.

Responsibilities

Answer calls with the highest level of customer service.
Schedule appointments and conduct in-person visits.
Greet residents and show the property.
Process applications for approval and follow up.
Manage rental payment process and tracking.
Prepare recertifications and lease renewals.

Skills

Customer service

Bilingual English/Spanish

Typing 35 wpm

Office etiquette

Professional communication

Education

High school diploma or GED

Tools

Microsoft Office

MS Outlook

Word

Excel

Yardi

Job description

This is a part-time position requiring 20hrs per week in office.

About The Community Builders, Inc.

Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where people of all incomes can achieve their full potential.

Position Description:

The Administrative Assistant will have responsibility for providing a superior level of customer service to the residents, guests and team members at the property site. This role is responsible for providing administrative support to the Community and/or Services Maintenance Manager for a variety of property related tasks and should be able to efficiently and effectively handle multiple tasks at a time.. She/he will adhere to the company's Mission Statement and ensure the site is in compliance with all regulatory requirements.

Essential Functions:

Answer or return all calls promptly and with the highest level of customer service.
Schedule appointments and conduct in-person visits as needed.
Listen to resident requests, concerns and comments, refer them as appropriate.
Develop relationships with residents to understand their needs and aspirations and develop trust.
Initiate Maintenance Service Requests promptly and follow up with residents to ensure completion of service.
Greet prospective tenants and show the property and its features in accordance with established procedures.
Process applications for approval and follow up with applicants.
Pre-qualify prospects in accordance with the company procedures and housing requirements
Conduct service inspections with the Service Management team to ensure apts. are in move-in condition.
Facilitate and attend community engagement activities with residents, as directed by the Community Manager.
Manage rental payment process.

Prepare recertification and lease renewals, and enter data into tracking system.

Other Responsibilities:

Contribute to cleanliness and curb appeal of the community on continuing basis.
Conduct market surveys and shop competitive communities.
General clerical duties: photocopying, faxing, mailing and filing, sign for and distribute packages.
Track and ensure timely delivery of resident notices.
Coordinate and maintain records for staff office, phones, parking and office keys.
Code and process invoices and research discrepancies as needed.

Knowledge, Skills and Abilities:

Excellent Customer Service, verbal and written communication (English and Spanish language) skills
Ability to type at least 35 wpm
Demonstrated ability to learn and operate office systems including telephone, copier and computer systems.
Proficiency with Microsoft Office including Word, Excel and MS Outlook

Education & Experience:

High school graduate or GED equivalent
Customer service/ Administrative experience in Property/Hotel/Retail, Sales 1+ year
Experience and proficiency of Microsoft Office