Bilingual Parking Support Specialist

The Car Park, LLC; Boise (ID); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

PTO 14 days

Paid parental leave

Volunteer time off

Paid holidays

Medical

Dental

Vision

HSAs

Short-term disability

Critical illness

Life insurance

Tuition reimbursement

401(k)

Job summary

The Car Park, LLC is seeking a Monitor to provide excellent customer service to parking customers via local garage phone lines. You will assist guests, guests’ vehicles, and monthly parkers, helping with entry and exit and coordinating with field staff for events and incidents.

The role requires strong communication, reliability, and multitasking; familiarity with Windows 10 and good typing speed are recommended.

Qualifications

• Excellent customer service skills.
• High proficiency with Windows 10 or similar OS.
• Excellent written and verbal communication skills.
• Typing 30+ words per minute recommended.
• Punctuality and trustworthy.
• Ability to multitask.

Responsibilities

• Answer incoming calls from local parking locations.
• Assist guests, valets, and monthly parkers with entry and exit of garages.
• Direct communication with Field and Ambassador staff for events, incidents, and equipment issues.
• Monitor camera surveillance and parking systems in all area garages and lots.
• Test garage and elevator intercoms and manage garage space counts.
• Answer questions about ticket fees, on-street parking hours, and events over the phone.

Skills

Customer service

Windows 10

Communication

Typing 30+ wpm

Punctuality

Multitasking

Education

High School diploma or higher

Job description

The Car Park, LLC is seeking a Monitor to provide excellent customer service to parking customers via local garage phone lines. You will assist guests, guests’ vehicles, and monthly parkers, helping with entry and exit and coordinating with field staff for events and incidents.

The role requires strong communication, reliability, and multitasking; familiarity with Windows 10 and good typing speed are recommended.