On-Call Support Tech I: Customer Care & Dispatch

The Car Park; Louisville (KY); Sur place; USD 17 000 - 25 000; Plein temps

Avantages offerts par ce poste

14 days PTO

Paid Parental Leave

Volunteer Time Off (VTO)

Paid holidays

Bereavement

Medical, Dental, Vision

Flexible savings accounts

Short term disability

Critical illness and accident benefits

Life insurance

Résumé du poste

The Car Park is seeking a Monitor to provide excellent customer service to parking customers by answering incoming calls and assisting guests entering and exiting garages. You will also support field staff for events and handle equipment issues across multiple locations.

Ideal candidates have strong communication, a solid work ethic, and the ability to multitask in a fast-paced environment. A High School diploma and 1+ year in customer service are preferred.

Qualifications

• High school diploma or higher required; 1+ years in customer service, sales, or telemarketing preferred.
• Excellent customer service and communication skills are essential.
• Proficiency with Windows 10 or similar operating systems.

Responsabilités

• Assist guests, valets, and monthly parkers with entry/exit into garages when the help button is pressed.
• Direct communication with Field and Ambassador Staff for events, incidents, and equipment issues.
• Monitor camera surveillance and parking systems in all area parking garages and lots.
• Test garage and elevator intercoms and manage garage space counts.
• Answer general questions about ticket fees, on-street parking hours, and events over the phone.

Connaissances

Customer service

Windows 10

Communication

Typing speed 30+

Punctuality

Multitasking

Formation

High School diploma or higher

Description du poste

The Car Park is seeking a Monitor to provide excellent customer service to parking customers by answering incoming calls and assisting guests entering and exiting garages. You will also support field staff for events and handle equipment issues across multiple locations.

Ideal candidates have strong communication, a solid work ethic, and the ability to multitask in a fast-paced environment. A High School diploma and 1+ year in customer service are preferred.